ABSTRACf
The sight of gushing water from burst pipes in Accra and the scarcity of
the same commodity in other communities prompted the researcher to examine
the human capital, corporate culture, performance management and bottlenecks
that hinder organizational performance in Ghana Water Company Limited
(GWCL). The research was cross-sectional, non-contrived, and non-causal. It was
analytical consisting of a description and analysis of the phenomena of interest.
A sample size of about 50% comprising 100 respondents were selected
from GWCL Head Office and given questionnaires but only 80 successfully
returned them. The sample was divided into mutually exclusive groups of junior
and senior staff and a disproportionate stratified random sampling was used to
create homogeneity within each group. Interviews, non-participant observation
and personally administered questionnaires were the data collection instruments
used. Descriptive statistics generated from the Statistical Product and Service
Solutions was used to analyze the data.
The analysis showed that GWCL has an educated senior staff but a less
educated junior staff. The human capital is inadequate and the workforce is aging.
Its corporate culture has no urgency for task accomplishment and management is
grappling with managing waste.
Therefore, it is recommended that management should recruit and train
younger personnel, control and motivate staff while employees must eschew
apathy and improve upon their performance.
OPPONG-TAWIAH, J (2021). HUMAN CAPITAL AND PERFORMANCE MANAGEMENT IN GHANA WATER COMPANY LIMITED. Afribary. Retrieved from https://track.afribary.com/works/human-capital-and-performance-management-in-ghana-water-company-limited
OPPONG-TAWIAH, JUDITH "HUMAN CAPITAL AND PERFORMANCE MANAGEMENT IN GHANA WATER COMPANY LIMITED" Afribary. Afribary, 01 Apr. 2021, https://track.afribary.com/works/human-capital-and-performance-management-in-ghana-water-company-limited. Accessed 23 Nov. 2024.
OPPONG-TAWIAH, JUDITH . "HUMAN CAPITAL AND PERFORMANCE MANAGEMENT IN GHANA WATER COMPANY LIMITED". Afribary, Afribary, 01 Apr. 2021. Web. 23 Nov. 2024. < https://track.afribary.com/works/human-capital-and-performance-management-in-ghana-water-company-limited >.
OPPONG-TAWIAH, JUDITH . "HUMAN CAPITAL AND PERFORMANCE MANAGEMENT IN GHANA WATER COMPANY LIMITED" Afribary (2021). Accessed November 23, 2024. https://track.afribary.com/works/human-capital-and-performance-management-in-ghana-water-company-limited