Impact of Information Communication Technology Deployments on Deposit Money Bank Performance- A Case Study of First Bank Nigeria Plc

Abstract

This work assessed the impact of Information and Communication Technology deployments on Deposit Money banks performance, 2012-2017. The general objective of this study is to determine the impact of ICT deployments on Deposit Money Banks performance. Two specific objectives and two hypotheses were formulated and tested the study. The researcher adopted ex-post facto research design in the study. The data was collected from the First bank’s annual report from the bank’s website covering the period of 2012 -2017.The independent variable of the study is ICT deployments, while the dependent variable of the study is deposit money banks performance. Simple regression analysis was used to test the objectives and the hypotheses were tested using Pearson correlation analysis to determine the relationship between the dependent and independent variable. The analyses were carried out using statistical package for social sciences (SPSS). The result showed that point of sale has positive and significant relationship with return on asset. Also, the result equally indicated that automated teller machine has positive and significant relationship with banks deposit. The study concluded that Information Communication Technology innovation has influenced Deposit Money Banks in a positive way. Based on the findings of the study, the researcher recommended as follows: The management of the financial institutions should make more adverts on the use of Point of Sales (POS) and Automated Teller Machine (ATM) so as to encourage more people to use it which on the long run will increase the performance of the Nigeria banking system. More so, the cost procuring POS and should be drastically reduced, to make it affordable to retailers, filling stations, and supermarkets, so as to promote the performance of the Nigeria banking system