IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF THE OFFICE TECHNOLOGY AND MANAGEMENT (OTM) GRADUATES THROUGH THE ACQUISITION OF ICT SKILLS

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ABSTRACT

The major purpose of this study was to evaluate improving the efficiency and effectiveness of the OTM graduates through the acquisition of ICT skills. The design of the study was an opinion survey research. The population consisted of 50 respondents, made up of 15 OTM staff and 35 students in Delta State Polytechnic, Ozoro. The simple percentage was used to analyse the research questions. The major findings of the study were that ICT skills are vital for OTM graduates as any deficiency in this course would invariable affect their duties as a secretary in the office. The study equally revealed that modern laboratory, good working equipment are needed for effective learning of ICT skills. However it was discovered that the cost of acquiring ICT (Computer) and skills is expensive. Necessary recommendation were also made.

TABLE OF CONTENTS

Title

Approval

Certification

Dedication

Acknowledgement

Table of contents

Abstract

CHAPTER ONE Introduction

Background to the study

Statement of the problem

Purpose of the study

Significance of the study

Research questions

Assumptions of the study

Scope of the study

Operational definition of terms

CHAPTER TWO

Introduction

The meaning of Office Technology and Management (OTM)

Concept of Information and Communication Technology (ICT)

ICT skills expected of the OTM graduates

Types of ICT equipment and their usefulness

Some various types of ICT application software

Strategies to enhance ICT utilization

General benefits of ICT to OTM graduates

Importance of ICT to the OTM graduates in the work place

Problems associated with the OTM graduates in the use of computer

CHAPTER THREE

Methodology

Introduction

Design of the Study

Area of the Study

Population Sample

Sample techniques

Instrumentation

Description of the instrument

Validation of the Instrument

Methods of data collection and retrieval

Methods of data analysis

CHAPTER FOUR

Introduction

Data Analysis

Discussion of findings

CHAPTER FIVE

Summary, Findings, Conclusion and Recommendations

Summary

Findings

Conclusion

Recommendations

Suggestions for further studies

References

Appendix

Questionnaire

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IMPROVING THE EFFICIENCY AND EFFECTIVENESS OF THE OFFICE TECHNOLOGY AND MANAGEMENT (OTM) GRADUATES THROUGH THE ACQUISITION OF ICT SKILLS

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