Library Management Software: A Comparative Study Of Cloud Service And In-House Software Implementation At Upsa-Ghana

ABSTRACT This study looks at Library Management Software, a comparative Study of Cloud Service and In-house Software Implementation at UPSA-Ghana with the help of key performance indicators. The study was aimed at identifying the security effects of Cloud SaaS and In-house Software Management, the benefits of Cloud Service as compared to In-house Software Implementation, the capabilities of the IT personnel at UPSA, as well as trying to find out the challenges encountered by staff in the use of the current In-house Software Implementation of Library Management Systems within the context of Technology Acceptance Model (TAM). Software as a Service (SaaS) is a new emerging information system technology that provides software application services over the Internet for firms and individuals working from computer networks or mobile devices such as mobile phones, laptops, tablets and so on. This frees users from tough software and hardware controls. To accomplish the intents of the analysis, the study used self-administered questionnaires and Statistical Package for the Social Sciences (SPSS) tool to analyze data collected from 52 respondents which took place at the UPSA only due to the research time restrictions. The study revealed that the users of the In-house library system faces challenges such as system instability, lack of usability and user adaptation, system unreliability and malfunctioning, and poor training for staff to use the system. Also, majority of the respondents have indicated that, In-house Software Implementation were more advantageous than the Cloud Services in terms of security inferences, maintenance expenses and procurement budgetary. However, v there were indications that SaaS adoption would provide better service and minimize the frustration of staff. The study recommended the creation of user awareness about the services that SaaS (Outsourcing) offers, the need for the improvement of Staff Training to be abreast with current IT developments, and the motive for the acceptance of Cloud Services