Logistics Management and Service Delivery in Selected Humanitarian Organizations in Mogadishu Somalia

ABSTRACT The purpose of the study was to establish the effect of logistics management on service delivery in humanitarian organizations in Mogadishu Somalia. The study objectives were to analyze the effect of transport management on service delivery in the humanitarian organizations, to evaluate the effect of inventory management on service delivery in the humanitarian organizations and lastly to explore the effect of order process management on service delivery in the Humanitarian organizations in Mogadishu Somalia. The study was conducted in the selected humanitarian organization based on survey research design on a quantitative research approach were the data was collected from 168 respondents using the questionnaires. Data was analyzed using descriptive statistics and regression analysis to determine the effect of logistics management on service delivery. The study findings show that transport management accounts for 9.3 percent of the changes in service delivery, there is a significant relationship between transport management and service delivery in humanitarian organizations in Mogadishu Somalia at 0.000 level of significance. The study findings on the second objective show that inventory management accounts for 3.7percent of the changes in service delivery (Sig=0.012). Order process management accounts for 1.2 percent of the changes in service delivery, not significant (0.163). The study concludes that transport management is fundamental so need to be improved for enhanced decision making. On the second research objective, the study concludes that there was a significant effect of inventory management on service delivery in the humanitarian organizations in Mogadishu Somalia. On the third research objective, the study concludes that there was no significant effect of order process management on service delivery. The study recommends for revolution of logistics operations, there is need for the following to improve the operations of warehousing that the entire logistics function. The study contributes to knowledge that logistics management can improve service delivery in the humanitarian organizations.  

TABLE OF CONTENTS

DECLARATION............................................................................................................................ i

APPROVAL .................................................................................................................................. ii

DEDICATION..............................................................................................................................iii

ACKNOWLEDGEMENT........................................................................................................... iv

LIST OF TABLES AND FIGURES........................................................................................... ix

ABSTRACT................................................................................................................................... x

CHAPTER ONE ........................................................................................................................... 1

INTRODUCTION......................................................................................................................... 1

1.0 Introduction ........................................................................................................................... 1

1.1 Background to the Study....................................................................................................... 1

1.1.1 Historical Perspective......................................................................................................... 1

1.1.2 Theoretical Perspective ...................................................................................................... 4

1.1.3 Conceptual Perspective ...................................................................................................... 5

1.1.4 Contextual Perspective....................................................................................................... 6

1.2 Problem Statement ................................................................................................................ 8

1.3 Purpose of the study .............................................................................................................. 8

1.4 Objectives of the study.......................................................................................................... 8

1.5 Research Questions............................................................................................................... 8

1.6 Research Hypotheses............................................................................................................. 9

1.7 Scope of the study ................................................................................................................. 9

1.7.1 Geographical Scope............................................................................................................ 9

1.7.2 Content Scope .................................................................................................................... 9

1.7.3 Time Scope......................................................................................................................... 9

1.8 Significance of the study..................................................................................................... 10

1.9 Operational definitions of Key terms.................................................................................. 10

CHAPTER TWO ........................................................................................................................ 12

LITERATURE REVIEW .......................................................................................................... 12

2.0 Introduction ......................................................................................................................... 12

2.1 Theoretical Review ............................................................................................................. 12

vi

2.2 Conceptual frame work ....................................................................................................... 15

2.3.1 Effect of inventory management on service delivery....................................................... 16

2.3.2 Effect of order process management on service delivery ................................................ 17

2.3.3Effect of transport management on service delivery......................................................... 18

2.4 Logistics management and service delivery........................................................................ 20

CHAPTER THREE.................................................................................................................... 25

METHODOLOGY ..................................................................................................................... 25

 3.0 Introduction......................................................................................................................... 25

3.1 Research Design.................................................................................................................. 25

3.2 Study Population ................................................................................................................. 25

3.3 Sample size.......................................................................................................................... 25

3.4 Sampling techniques ........................................................................................................... 26

3.5 Sources of data .................................................................................................................... 27

3.5.1 Primary data collection .................................................................................................... 27

3.6 Research instruments........................................................................................................... 27

3.6.1 Questionnaire ................................................................................................................... 27

3.7 Data Quality control............................................................................................................ 27

3.7.1 Validity............................................................................................................................. 27

3.7.2Reliability.......................................................................................................................... 28

3.8 Data analysis ....................................................................................................................... 29

3.9 Ethical consideration........................................................................................................... 30

3.10 Limitations of the study..................................................................................................... 30

CHAPTER FOUR....................................................................................................................... 31

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA............................... 31

4.0 Introduction ......................................................................................................................... 31

4.1 Response Rate ..................................................................................................................... 31

4.2 Demographic profile of respondents................................................................................... 32

4.2.1 Gender of respondents...................................................................................................... 32

4.2.2 Age of respondents........................................................................................................... 33

4.2.3Findings on education of respondents............................................................................... 33

4.2.4 Marital status.................................................................................................................... 34

vii

4.2.5Time of work..................................................................................................................... 35

4.3 Effect of transport management on service delivery in the humanitarian organizations in 

Mogadishu Somalia................................................................................................................... 35

4.3.1 Descriptive Statistics on transport management .............................................................. 36

4.3.2 Descriptive Statistics on service delivery......................................................................... 38

4.3.3 Effect of transport management on service delivery in the humanitarian organizations in 

Mogadishu Somalia................................................................................................................... 40

4.4 Effect of inventory management on service delivery in the Humanitarian organizations in 

Mogadishu Somalia................................................................................................................... 42

4.4.1 Descriptive Statistics on inventory management ............................................................. 42

4.4.3 Effect of Inventory management on service delivery in the humanitarian organizations in 

Mogadishu Somalia................................................................................................................... 44

4.5Effect of order process management on service delivery in the Humanitarian organizations 

in Mogadishu Somalia............................................................................................................... 45

4.5.1 Descriptive Statistics on order process management ....................................................... 46

4.5.2 Effect of order process management on service delivery in the humanitarian 

organizations in Mogadishu Somalia. ....................................................................................... 48

CHAPTER FIVE ........................................................................................................................ 51

DISCUSSION OF FINDINGS, CONCLUSIONS, AND RECOMMENDATIONS ............. 51

5.0 Introduction ......................................................................................................................... 51

5.1 Discussion of Findings........................................................................................................ 51

 5.1.1 The Effect of transport management on service delivery ................................................ 51

5.2 Conclusions......................................................................................................................... 54

5.3Recommendations................................................................................................................ 54

5.4 Contribution to existing Knowledge ................................................................................... 55

5.5 Areas of further study.......................................................................................................... 55

REFERENCES............................................................................................................................ 56

APPENDICES............................................................................................................................. 61