Logistics Support and Achievements of Concern Worldwide Programs in Katanga Province, Democratic Republic of Congo

ABSTRACT 

The study establishes the relationship between Logistics support and achievements of Concern Worldwide programs in Katanga province, Democratic Republic of Congo. The study was guided by the following objectives:- To determine the demographic profile of the respondents in terms of: gender, age, educational qualification and length of experience in procurement and supply activities; to determine the level of Logistic support in Concern Worldwide programs in terms of;-communication, production and operations, transportation and vehicle routing, warehouse management and distribution strategies, inventory management, product design, and material handling and order picking; to determine the level of achievement in Concern Worldwide programs in terms of;- transparency, quality, efficiency, actual performances, strategies and competitiveness; to determine if there is a significant relationship between the level of logistics support and the level of achievement in Concern Worldwide program. The main instruments for data collection were basically questionnaires but also face-to-face interviews were conducted using an interview guide. The target population was 135 of which a total of 101 respondents were selected. The research was principally descriptive involving both qualitative and quantitative techniques of data analysis. Various data analyses procedures were applied: descriptive analyses, Pearson’s correlation coefficient, single regression and multiple regression analyses in order to achieve the objectives of the study. Data collected using questionnaires and a structured interview guide was analyzed using frequency counts in form of percentages and was later tabulated to determine the relationship between variables. The findings reveal that there is a significant correlation between Logistics support and achievements of concern worldwide programs in Katanga province. Once the above aspects are attended to, the Logistics support is very useful vice in achievements of Concern worldwide programs.

TABLE OF CONTENTS

PRELIMINARIES

DECLARATIONA

DECLARATIONB ii

APPROVAL iii

DEDICATION iv

ACKNOWLEDGEMENT v

ABSTRACT vi

TABLE OF CONTENT vii

ACRONYMS x

LIST OF TABLES xi

LIST OF FIGURES xii

Chapter Page

One THE PROBLEM AND ITS SCOPE 1

Background of the Study i

Statement of the Problem 3

Purpose of the Study 4

Research Objectives 4

Research Questions 5

Hypothesis 5

Scope 6

Significance of the Study 7

Operational Definitions of Key Terms 8

Two REVIEW OF RELATED LITERATURE 9

Concepts, Ideas, Opinions from Authors/Experts 9

Theoretical Perspectives 18

Related Studies 19

Three METHODOLOGY 28

Research Design 28

Research Population 28

Sample Size 28

Sampling Procedure 29

Research Instrument 29

Reliability of the Instrument 30

Validity of the Instrument 31

Data Gathering Procedures 31

Data Analysis 32

Ethical Considerations 32

Limitations of the Study 32

Chapter Four DATA INTERPRETATION, PRESENTATION & ANALYSIS 34 

Chapter Five FINDINGS AND RECOMMENDATIONS

Introduction 43

Summary findings 43

Conclusion 44

Recommendations 45

Area for further research 46

References 47

Appendices so

Appendix 1A: Transmittal Letter from CHDR 50

Appendix 1B: Letter for Research Permission from the Human Resource Manager 51

Appendix 1C: Transmittal Letter for the Respondents 52

Appendix II: Clearance from Ethics Committee 53

Appendix III: Informed Consent 54

Appendix IVA: Demographic Characteristics of the Respondents 55

Appendix IVB: Questionnaires To Determine The Level of Logistic Support 56

Appendix IVC: Questionnaires to determine the level of achievements of concern worldwide programs 58

Appendix V :Proposed Data Presentation through 60

Tables /Graphs

Appendix VI: Sample size determination 63

Appendix VII: Proposed Budget 64

Appendix VII :Time Frame 65

Researcher’s Curriculum Vitae 66