Management Information System Utilization and Maraba Coffee Company Perormance, In Rwanda

ABSTRACT This research was carried out to contribute to the greater understanding of management information system utilization and Maraba coffee performance. Despite the fact that Maraba coffee made tremendous progress in selling its products, it is still suffering from low internal and external information operation connected to its profitability. This study was guided by three of the following objectives. The first is to determine profile of respondents, the second the level of management information systems used by various business units of Maraba coffee in the production operation. The third is to determine the extent of the company performance in Maraba coffee company, and the last is to determine if there is a significant relationship between MIS and the performance of Maraba coffee company. The research used descriptive and correlational design, and used questionnaire and interview guide questions as instruments to collect data from sample size of 332 respondents derived from a total population of 1338 employees using stratified and random sampling method. The findings discovered that business activities performance in which MIS is intensively used in the company are transaction processing, Products processing, information processing, and advertisement processing. It was concluded that MIS application! operation and the performance of Maraba coffee company have significantly the relationship. This finding was supported by the findings which stated that there is a significant relationship between MIS application and organization performance.

 TABLE OF CONTENTS

CHAPTER ONE 1

THE PROBLEM AND ITS SCOPE 1

Background Information 1

Statement of the Problem 2

Purpose of the Study 3

Objectives of the Study 3

Research Questions 3

Research hypothesis 4

Scope of the Study 4

Significance of the Study 5

Operational Definitions of Key Terms 5

CHAPTER TWO 7

REVIEW OF Related LITERATURE 7

Introduction 7

Concepts, Ideas, Opinions from Authors! Experts 7

Theoretical Perspectives 20

Related Studies 20

CHAPTER THREE 22

RESEARCH METHODOLOGY 22

Research design 22

Research Population 22

Sample Size 23

Sampling Procedures 23

Research Instruments 24

Validity and Reliability of research instruments 24

Data Gathering Procedures 25

Data Analysis 25

Ethical Considerations 25

Limitations of the Study 26

CHAPTER FOUR 27

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA27

Introduction 27

Profile of respondents 27

Results of research through questionnaire and interview 27

Description data by objectives 29

Pearson’s Linear Correlation Coefficient results correlating 40

CHAPTER FIVE 42

FINDINGS, CONCLUSIONS, RECOMMENDATIONS 42

FINDINGS 42

CONCLUSIONS 44

RECOMMENDATIONS 46

REFERENCES 48