MANAGEMENT OF EMPLOYEE GRIEVANCES (A CASE STUDY OF SELECTED GOVERNMENT ESTABLISHMENT IN ENUGU STATE

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ABSTRACT

This research project intends to explore the management of employee grievances (A case study of selected government establishment in Enugu state).

I deemed it necessary since this research topic is unique to management of employee grievances, a handling of grievances in the management of employee in a selected government establishment in Enugu State, a practical research was carried out on Nigeria Railway Corporation which was used to generalize the project objectives.

This research work cannot be said to be exhaustive due to the management of employee grievance which the management is trying to see a way it can be reduced in the establishment for a better tomorrow.

TABLE OF CONTENTS

Title pageii

Approval pageiii

Dedicationiv

Abstract v

Acknowledgementvi

Table of contents viii

CHAPTER ONE

1.0Introduction 1

1.1background of the study1

1.2Statement of the problem6

1.3Purpose of the study7

1.4Significance of the study8

1.5Limitations of the study9

1.6Definition of terms10

CHAPTER TWO

2.0Review of related literature 12

2.1definition and nature of complaint and grievance12

2.2Need for grievance 19

2.3Grievance handling in unionized organization26

2.4Grievance handling in non unionization organization28

2.5Use of grievance form and grievance

interview in handling grievances.31

2.6Grievance arbitration35

2.7Need for justice in grievance handling40

2.8Supervisory role in grievance handling43

2.9Principle/roles of grievances handling46

CHAPTER THREE

3.0Research design and methodology 49

3.1research design 49

3.2Area of study49

3.3Population and sample procedure50

3.4Sample and procedure50

3.5Instrument for data collection51

3.6Validation of the instrument51

3.7Method of data collection52

3.8 method of data analysis52

Chapter four

4.0Data presentation and analysis53

Chapter five

5.0Summary conclusion and recommendation61

5.1summary of the study61

5.2Recommendation 62

5.3 Conclusion63

Appendix 65

Bibliography 66

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MANAGEMENT OF EMPLOYEE GRIEVANCES (A CASE STUDY OF SELECTED GOVERNMENT ESTABLISHMENT IN ENUGU STATE

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