MOTIVATION AS TOOL FOR IMPROVING EMPLOYEE’S PERFORMANCE IN A SERVICE COMPANY (A CASE STUDY OF FIRST BANK PLC)

TABLE OF CONTENT

Title page i

Certification ii

Dedication iii

Acknowledgement iv

CHAPTER ONE

Introduction

1.1 Background of the study 1

1.2 Statement of problems of the study 2

1.3 Aims and objectives of the study 3

1.4 Significance of the study 4

1.5 Scope of the study 5

1.6 Limitations and constraints to the study 5

CHAPTER TWO

Literature review

2.1 Motivation and its concept 7

2.2 The importance of motivation to the management 17

2.3 Motivation techniques and strategy 18

2.4 Organization concept, mission and objective 23

2.5 Types organization objective 25

2.6 Means of achieving organization mission and objectives 26

2.7 The impact of motivation on the attainment of employee’s performance 27

CHAPTER THREE

Research methodology

3.1 Data collection method / techniques 30

3.2 Data presentation and analysis method 32

3.3 Definition of population 33

3.4 Sample size and distribution 34

3.5 Sample selection 35

CHAPTER FOUR

Data presentation and analysis, summary conclusion and recommendation

4.1 Brief history of case study 40

4.2 Data presentation and analysis 42

4.3 Summary 55

4.4 Conclusion 56

4.5 Recommendations 58

References 59

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