Non-monetary Reward and Employee Performance in University Teaching Hospital of Kigali

ABSTRACT This study entitled “non-monetary rewards and employee performance in University Teaching Hospital of Kigali (UTHK). Turnover of qualified employees and remaining staffs who have organizational citizenship behaviour have been demotivated which can influence employee performance was the main problem of this research. The study was carried out basing on four specific objectives: to identify respondents’ demographical characteristics; to determine the degree of non-monetary reward; to establish the level of employee performance; and then to determine if there is a significant relationship between the degree of nonmonetary reward and the level of employee performance in UTHK. The descriptive research design method was used in this study. It involves using questionnaire in collecting data from the respondents and both quantitative and qualitative research designs were used for data analysis. The SPSS was used to analyze all data. The study population comprised 714 employees of UTHK from which sample size of 256 respondents was chosen, using systematic random sampling method. The data were expressed into tables and were processed using frequency distribution, means and Pearson’s Linear Correlation Coefficient. The research findings stated that non-monetary rewards were indispensable to improve employee performance because there is a positive correlation in all instances. Therefore, the null hypothesis has been rejected. The researcher recommended establishing an effective system of non-monetary rewards as a tool of employee motivation for good performance,

 TABLE OF CONTENTS

Chapter Page.

One: THE PROBLEM AND ITS SCOPE 1

Background of the Study 1

Statement of the Problem 1

Objectives of the study 5

Research Questions 6

Hypothesis 6

Scope of the Study 6

Significance of the Study 7

Operational Definitions of Key Terms 8

Two: REVIEW OF RELATED LITERATURE 10

Introduction 10

Concepts, Opinions, Ideas from Authors! Experts 10

Theoretical perspectives 13

Related studies 19

Three: METHODOLOGY 27

Research Design 27

Research population 27

Sample size 27

Sampling procedure 29

Research instrument 30

Validity and reliability of the instrument 30

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Data analysis 32

Ethical considerations 33

Limitations of the study 34

Four: PRESENTATION, INTERPRETATION AND DISCUSSION OF

FINDINGS 35

Demographic identification of respondents 35

Non-monetary rewards applied in university Teaching 37

Hospital of Kigali

Establish the Level of employee performance in University 37

Teaching of Kigali Hospital

The relationship between non-monetary rewards and employee

Perfromance in university Teaching Hopsital of Kigali 49

Five: SUMMARY OF FINDINGS, RECOMMENDATIONS AND

CONCLUSION 51

Summary of findings 51

Conclusion

Recommendation 56

REFERENCES 60

Appendix I : Transmittal letter 67

Appendix II: Clearance from Ethics Committee 69

Appendix III: Informed consent 70

Appendix IV: Researcher instrument 71

Appendix V: Research’s curriculum vitae 72