Occupational Stress and Employee Performance a Case of United Nations Mission Central African Republic

ABSTRACT The purpose of the study was to establish the occupations stress and employee performance relationship between occupational stress and employee performance. The research objectives were 1) determine level of occupational stress among employees (2) examine the level of employee performance in United Nations Mission in Central African Republic. (3) Establish the relationship between occupational stress and employee performance. The study employed the descriptive cross sectional survey design. Correlation was used to establish the relationship between occupational stress and employee performance and testing of hypothesis. Triangulation method was used for both qualitative and quantitative approaches. Stratified sampling was used to select a sample from each category of employees. Then simple random sampling was used to select respondents from each selected sample from the category. The study adopted self-adrni:iistered questionnaire and interview guide. The findings revealed that occupational stress has a positive significantly influence on employee performance in behavioral, emotional and physiological. The study concluded that occupational stress affects employee performance. Further the study noted that employee due to occupational stress, many employee performance has been affected greatly as evidenced in their late coming at work, delay in writing reports, slow is coordinating activities among others. The study recommended that United Nations Mission in Central African Republic should adopt strategies of managing employee occupational stress through reducing workload, emphasizing on work delegation, creating conducive working ; environment, provision of leave and other. The study also recommended that United Nations Mission in the Central African Republic should train their employees in order to enhance their performance.

 TABLE OF CONTENTS 

DECLARATION ................................................................................................. i 

APPROVAL ...................................................................................................... ii 

DEDICATION ................................................................................................. iii 

ACKNOWLEDGEMENT .................................................................................... iv 

TABLE OF CONTENTS ..................................................................................... V 

LIST OF TABLES ........................................................................................... viii 

ABSTRACT .................................................................................................... ix 

CHAPTER ONE aa aa1111111aaaa••••••uaaaa11aaaaa11aaaaaaaaaa•••••••aaaaa11aaaaaa11aaaaaaaaaaaa••••••••••••••••• 1 

1.0.Introduction .......................................................................................... 1 

1.1 Back ground of the study: ...................................................................... 1 

1.1.1 Historical Perspective: ......................................................................... 1 

1.1.3 Theoretical perspective ....................................................................... 3 

1.1.4 Conceptual perspective: ..................................................................... 3 

1.1.5 Contextual perspective: ....................................................................... 4 

,. 1.2 Statement Of the problc,n ...................................................................... 5 

1.3 Purpose of the study .............................................................................. 6 

1.4 Objectives of the study .......................................................................... 6 

1.5 Research Questions ............................................................................... 6 

1.6 Null Hypothesis of the study ................................................................. 7 

1.7 Significance of the study ....................... : ............................................... 7 

1.8 Scope of the study ................................................................................ 7 

1.8.1 Geographical Scope ............................................................................ 7 

1.8.2 Content of the Study ........................................................................... 8 

1.8.3 Theoretical scope ............................................................................... 8 

1.9 Operational Definition of terms ......................................................... ; ..... 8 

V 

CHAPTER TWO ......................................................................... 10 

REVIEW OF RELATED LITERATURE ................................................................... 10 

2.0 Introduction ........................................................................................ 10 

2.1 Theoretical Framework ........................................................................ 10 

2.2 Conceptual Frame work ....................................................................... 14 

2.3 Related literature ................................................................................ 15 

2.3.1 Occupational stress ........................................................................... 15 

2.3.2 Emotional indicators .......................................................................... 16 

2.3.3 Physiological Indicators ..................................................................... 18 

2.3.4 Employee Performance ...................................................................... 24 1 

2.3.5 Employee Performance ...................................................................... 25 

2.4 Research Gaps ................................................................................... 29 

CHAPTER THREE .................................. 30 

3.0. Introduction ....................................................................................... 30 

3.1. Research Design ................................................................................. 30 

3.2. Research Population ........................................................................... 30 

3.3. Sample Size ........................................................................................ 31 

3.4. Sampling Procedure ............................................................................ 31 

3.5. Research Instruments ......................................................................... 32 

3.6 Validity: .............................................................................................. 32 

3. 7 Reliability ............................................................................................ 33 

3.8 Data Gathering Procedures ................................................................... 33 

3.9. Data Analysis ...................................................................................... 34 

3.9.1 Qualitative data ................................................................................ 34 

3.9.2. The quantitative .............................................................................. 34 

3.10. Ethical Considerations ....................................................................... 35 

CHAPTER fOUR .................................................................................36 

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA ............. 36 

4.0: Introduction ...................................................................................... 36 

4.1. Cross -Tabulations .............................................................................. 37 

4.2: Level of occupational stress ................................................................. 40 

4.3: Employee performance ....................................................................... 42 

4. 3: Descriptive statistics on employee performance ................................... 43 

CHAPTER flVE ....................................................................................... 46 

DISCUSSION,CONCLUSION AND RECOMMENDATIONS .................... 46 

5.0. Introduction ....................................................................................... 46 

5.1 Summary of the findings ..................................................................... 46 

5.1.2. The level of occupational stress ........................................................ 46 

5.1.3. Level of employee performance ........................................................ 47 

5.1.5. Relationship between employee occupational stress and employee 

performance ............................................................................................. 47 

5.2. Conclusions ........................................................................................ 48 

5.3. Recommendations .............................................................................. 48 

5.4 Limitation of the Study ........................................................................ 49 

5.5 Areas for further studies ...................................................................... 49 

REFERENCES ••••••••••••••••••••••a•••a•••a•••• ••••••••••••••••• .. ••••••••55 

APPENDICES ······················· 55 

APPENDIX I: QUESTIONNAIRE ................................................................... 55 

APPENDIX II: INTERVIEW GUIDE ............................................................... 61 

APPENDIX III:TABLE DETERMINING SAMPLE SIZE ...................................... 62