Role of Transportation System in Delivering of Goods and Services in Organisations A Case Study of Steel and Tubes Industries, Namanve, Kampala (U)

TABLE OF CONTENTS

DECLARATION ........................................................................................................... i

APPROVAL. ............................................................................................................... ii

DEDICATION ........................................................................................................... iii

ACKNOWLEDGMENT ................................................................................................ iv

TABLE OF CONTENTS ............................................................................................... v

CHAPTER ONE .......................................................................................................... 1

PROBLEM AND ITS SCOPE ........................................................................................ 1

1.0 Introduction .................................................................................................... 1

1.1 Background of the study .................................................................................. 1

1.2 Problem statement. ......................................................................................... .4

1.3 Purpose of the study ........................................................................................ 4

1.4 Objectives of the study ..................................................................................... 4

1.5 Research Questions ......................................................................................... .4

1.6 Scope of the study ........................................................................................... 5

1.6.1 Time scope ................................................................................................... 5

1.6.2 Geographical scope ....................................................................................... 5

1.6.3 Subject scope ............................................................................................... 5

1. 7 Significance of the study .................................................................................. 5

1.8 Conceptual framework ..................................................................................... 6

CHAPTER TWO ......................................................................................................... 7

LITERATURE REVIEW ............................................................................................... 7

2. O Introduction ................................................................................................... 7

2.1 Transport systems used in organizations ........................................................... 7

2.1.1 Road transport .............................................................................................. 7

2.1.2 Rail transport. ............................................................................................... 8

2.1.3 Air transport ................................................................................................. 8

2.1.4 Water transport ............................................................................................ 9

2.2 Challenges associated with transport systems in organizations ............................ 9

2.3 Mechanisms to improve the transport for effective delivery of goods and services ............................................................ 13

2.4 The role of transport in delivering goods and services in organizations ............. 15

CHAPTER THREE .................................................................................................... 18

METHODOLOGY ..................................................................................................... 18

3.0 Introduction .................................................................................................. 18

3.1 Research design ............................................................................................ 18

3.2 Area of the study ........................................................................................... 18

3.3 Population of study ........................................................................................ 18

3.3.2 Sample Size ................................................................................................ 18

3.3.3 Sample Selection Technique ........................................................................ 19

3.4 Data Sources ................................................................................................. 20

3.4.1. Primary source .......................................................................................... 20

3.4.2 Secondary data ........................................................................................... 20

3.5. Data collection instruments ................ , ........................................................... 20

3.5. 1 Questionnaire ............................................................................................ 20

3.5.2 Interview guide ........................................................................................... 20

3.6 Data Processing and Analysis .......................................................................... 20

3. 7 Validity and Reliability of the Study ................................................................. 21

3.8 Ethical consideration ...................................................................................... 21

3. 9 Limitations of the study .................................................................................. 21

3.10 De-limitations .............................................................................................. 21

CHAPTER FOUR ...................................................................................................... 23

PRESENTATION, ANALYSIS AND INTERPRETATION OF DATA ................................... 23

4.0 Introduction .................................................................................................. 23

4.1 Back ground information of respondents ......................................................... 23

4.1 Gender categorization of respondents ............................................................. 23

4.1.2 Age categorization ...................................................................................... 24

4.1.3 Academic Qualification of respondents .......................................................... 25

4.2.1 Forms of transport systems used steel and tubes industries in delivery of goods and services ...................................... 26

4.2.2 Effectiveness of transport system in steel and tubes industries limited ........... 27

4.3 Challenges associated with transportation systems in Steel and tubes industries . . . .. .. ....... .. . . . . . . . . . . .• .. .. 28

4.4 Mechanisms for improving the transport system for effective delivery of goods. 31

4.4 The role of transport systems in the delivery of goods and services at Steel and tubes industries ...................................... 33

CHAPER FIVE ................................................................................................. 36

DISCUSSION, SUMMARY, CONCLUSION, RECOMMENDATIONS AND SUGGESTIONS ... 36

5.0 Introduction .................................................................................................. 36

5.1 Discussion of Findings ........•........................................................................... 36

5.1 Transportation systems used in Steel and tubes industries ............................... 36

5.1.2 Challenges encountered in the transportation systems at Steel and tubes industries .................................................................. 36

5.1.3 Strategies to improve the trcmsportation system at Steel and tubes industries 37

5.1.3 Role of transport systems in efficient delivery of goods and services at Steel and tubes industries limited ................................. 38

5.2 Summary of findings ...................................................................................... 39

5.3 conclusion ..................................................................................................... 39

5.4. Recommendations ..................•...........•.........•............................................... 40

5.5 Areas of further study .................................................................................... 40

REFERENCES ...............................•...........•.............................................................. 41

APPENDICES .......................................................................................................... 43

Appendix i : Research Instrument , Questionnaire .....•..........•..............•................ 43