Teamwork and Organization Performance in Parastatals A Case of National Water and Sewerage Corporation Kampala, Uganda

ABSTRACT 

The purpose of the study was to determine the effect of teamwork on organizational performance of National Water and Sewerage Corporation in Kampala Uganda. The study was guided by the following specific objectives; i) to determine the effect of shared values on organizational performance in National Water and Sewerage Corporation in Kampala Uganda, ii) to evaluate the effect of mutual trust on organizational performance in National Water and Sewerage Corporation in Kampala Uganda and iii) to evaluate the effect of team roles on organizational performance in National Water and Sewerage Corporation in Kampala Uganda. The study adopted a cross sectional design with use of both qualitative and quantitative approach with 214 respondents. According to objective one, results showed that shared values have significant positive effect on organizational performance. This means that if shred values are promoted, the organization performs well. The second objective also showed that mutual trust has a significant effect on organizational performance, if the top management or supervisors trust the employees, performance is enhanced and third objective indicated that team roles have a significant effect on organizational performance. This suggests that when employees are allowed to work in teams with defined roles, employees perform well which is manifested in the overall organizational performance. Conclusions have been deduced that Shared values, Mutual trust, teamwork all have significant positive effects on organizational performance. This means all these variables are good predictors of organizational performance. The research recommends the following; the management should promote shared values in the organization through allowing employees to have their expressions and view listened to. Mutual trust should be promoted in the organization, where by managers should trust their subordinated and assign them responsibilities and the subordinates should also trust their superiors. Further management of national water and Sewerage Corporation encourage team work, because team roles have a significant effect on organizational performance.

TABLE OF CONTENTS

DECLARATION ............................................................................................... i

APPROVAL..................................................................................................... ii

DEDICATION................................................................................................ iii

ACKNOWLEDGEMENT .................................................................................. iv

TABLE OF CONTENTS .................................................................................... v

LIST OF TABLES ........................................................................................... ix

LIST OF FIGURES.......................................................................................... x

LIST OF ACRONYMS..................................................................................... xi

ABSTRACT ................................................................................................... xii

CHAPTER ONE ...............................................................................................1

INTRODUCTION............................................................................................1

1.0 Introduction................................................................................................1

1.1 Background to the study..............................................................................1

1.1.1 Historical perspective.............................................................................1

1.1.2 Theoretical perspective..........................................................................3

1.1.3 Conceptual perspective..........................................................................4

1.2 Statement of the problem............................................................................5

1.3 Purpose of the study ...................................................................................5

1.4 Research objectives.....................................................................................5

1.5 Research questions .....................................................................................6

1.6 Hypotheses.................................................................................................6

1.7 Scope of the Study ......................................................................................6

1.7.1 Geographical scope ...............................................................................6

1.7.2 Content scope.......................................................................................6

1.7.3 Time Scope...........................................................................................7

1.8 Significance of the study..............................................................................7

1.9 Definition of key terms ................................................................................8

CHAPTER TWO ............................................................................................10

REVIEW OF LITERATURE............................................................................10

2.0 Introduction.............................................................................................. 10

2.1 Theoretical review..................................................................................... 10

2.2 Conceptual Framework .............................................................................. 11

2.3 Review of related literature........................................................................ 12

2.3.1 Effect of shared values on organizational performance .......................... 12

2.3.2 Effect of mutual trust on organizational performance............................. 13

2.3.3 Effect of team roles on organizational performance ............................... 16

2.4 Research gaps .......................................................................................... 19

CHAPTER THREE .........................................................................................20

METHODOLOGY...........................................................................................20

3.0 Introduction.............................................................................................. 20

3.1 Research design........................................................................................ 20

3.2 Study population ....................................................................................... 20

3.3 Sample size .............................................................................................. 20

3.4 Sampling method ...................................................................................... 21

3.5 Research instruments ................................................................................ 21

3.5.1 Questionnaire...................................................................................... 21

3.7 Validity and reliability of the instrument...................................................... 22

3.7.1 Validity ............................................................................................... 22

3.7.2 Reliability............................................................................................ 22

3.8 Data collection methods and instruments.................................................... 23

3.9 Data analysis ............................................................................................ 23

3.10 Ethical considerations .............................................................................. 23

CHAPTER FOUR...........................................................................................24

DATA PRESENTATION, ANALYSIS AND INTERPRETATION........................24

4.0 Introduction.............................................................................................. 24

4.1 Demographic characteristics of the Respondents......................................... 24

4.2. Teamwork practices in National Water and Sewerage Corporation............... 26

4.3. The measures of organizational performance ............................................. 28

4.4 Effect of shared values on organizational performance in National Water and Sewerage Corporation in Kampala Uganda .................... 34

4.5. Effect of mutual trust on organizational performance in National Water and Sewerage Corporation in Kampala Uganda .............. 36

4.6. Effect of team roles on organizational performance in National Water and Sewerage Corporation in Kampala Uganda ....... 38

CHAPTER FIVE ............................................................................................40

DISCUSSION, CONCLUSION AND RECOMMENDATIONS............................40

5.0 Introduction.............................................................................................. 40

5.1 Discussion of findings ................................................................................ 40

5.1.1 Effect of shared values on organizational performance .......................... 40

5.1.2 Effect of mutual trust on organizational performance............................. 40

5.1.3 Effect of team roles on organizational performance ............................... 41

5.2 Conclusion ................................................................................................ 41