Tendering Process And Service Delivery In The Ugandan Local Government: A Case Study Of Buyende District, Eastern.

TABLE OF CONTENTS

DECLARATION ........... ........... .. .................................................. .......... .. ......... .. ............................ .i

APPROVAL .............................. ... ............ ................ ............................................. .................. ........ ii

DEDICATION ...... ................................... ................ .. .............. .. .............. ................ ....... : .............. iii

ACKNOWLEDGMENT ... ....... ......... ..... .... ........... ....................... .... ........... .. ..... ................... ......... iv

CHAPTER ONE ..... .......... ............ ...... .. ............. ...... .............. .. .............. ... .............. .. .......... ... .......... 1

PROBLEM AND ITS SCOPE ............................................................................. ..... ............... .... ... I

1.0 Introduction ........... ........................ .............. ................................. ......................................... I

1.1 Background of the study ............................................... ............ .... .. ... ..... ...... ......................... 1

1.2 State1nent of the problem .............................................. ...... ............ : ································· ·····3

1.3 Purpose of the study ....................... ................... .......... ........................ ....................... ........... 3

1.4 Objectives of the study ...................... .... .................................. ... ............................. ............. 3

1.5 Research Questions .. .............................. ...................... .. .......... .... ..................... ..................... 3

1.6 Scope of the study .............................. ............... ....................... .......... ....... ............... ....... ....... 4

1.6.1 Content scope ..... ................ .............. ... ................................. .. ............................ ...... ......... . 4

1.6.2 Geographical scope .. ........ ................. .. ............................ ...................... .............................. 4

1.6.3 Ti1ne scope ...... ............................................ ............ ....................... ............... .................... .. 4

1.7 Significance of the study ............................................. ...... .................................................... 4

1.8 Conceptual framework .. .............................. .... ............................ .. .............. .......................... 5

CHAPTER TWO ......... ................ ............................... ...... ............................................ .......... ......... 7

LITERATURE REVIEW ....................................................... ...................................... ................... 7

2.0 Introduction .... ............ .. ................ .............. .................. ................ .. ... : ..... ... .. ..... ........................ 7

2.2 Challenges encountered in the tendering process ................................... .. .......................... ....... 7

2.3 Mechanisms for improving tendering process for enhanced service delivery .. ........ .. ............ I 0

2.4 Cont ributions of tendering process on service delivery in Uganda ...... ..... .............................. 13

CHAPTER TREE ... ............................ ................. ........................ ........... ........ ............................... 15

METHODOLOGY ........... .. ......................... .... ................. ................ ...... ....................................... 15

3.0 Introduction ...... ........... .. ...................................................... .. ..... ........ : .................................... 15

3.1 Research Design ........ .. ........... ... .................................... ....... .................................. ..... ............ 15

3.2 Research Population ... ................................ ...................... ....................... ................................ 15

3.2.1 Sample Size ............... ..................... .............. ..................................... ................................... 15

3.2.2 Sa1npling Procedure ... ........... .. ............. .. ............................................................ ................... 16

3.3 Data collection Methods ......................... .. ..... ................. .. .............. ...... ................................... 16

V

3.3.1 Questionnaire method .......... ........................ ............ ............................................... .............. 16

3.3.2 Interview method ............................. ........... ................... ....... ................................................ 17

3.4 Sources of data ..... ............ ................... ...... .. ... .... ...................................................................... 17

3.4.1 Primary Data ... .. ......... ...... .... .. ... ...... .................................................................. .................... 17

3.4.2 Secondary Data ...................... .......................................................... , .......... ... ......... .............. 17

3.5 Data quality control ............................... ................................................... ........... ............... .. ... 17

3.5.1 Data Validity ..................... ... ................................................................................................. 17

3.5.2 Reliability of the instruments ........................... ....... ............... ... .................................. ......... 18

3.6 Data Processing and Analysis ........................................................................... .... .... ........ ....... 18

3.7 Limitations to the study .... .. ...... ........... ..................................................... ......... .. ........ ....... ..... 18

3.8 Ethical Procedures ............. ............ ........... ........................................ ................. .... .................. 18

CHAPTER FOUR ............... .. ... ....... ............... .................. ........................... ........................ ... ....... 20

PRESENTATION, INTERPRETATION AND ANALYSIS OF FINDINGS .... ........ ................. 20

4.0 Introduction .............. ....... .. ...................................... .......................... ............... ................... 20

4.1 Profile of respondents ... ............... .......................... .......... .... ........ ................. .... ........ ........... 20

4.1 Gender Categorization of respondents ................................................... .. ........................... 20

4 .2 Age Categories of respondents ......... ................... ................. .......... : ... .......................... ....... 21

4.3 Academic Qualification of Respondents ....................... .............. ...... ............ ... .... ............... 21

4.4 Role Of Tendering Process In Service Delivery ... ........................ ...... ......... .. ........... .......... 22

4.4. 2 Role of Tendering Process on Service Delivery .. ............................................................ 23

4.5 Challenges Encountered In The Tendering Process During The Provision Of Services .... 26

4.6 Mechanisms To Control The Challenges Encountered In Tendering .... .............................. 30

CHAPTER FIVE .................................... .......... ...... .......... ............ ........... : .. ........ .... ............... ....... . 33

5.0 Introduction ... ................. ....... ............................................................. ......... ...... ...................... 33

5.1 Surnmary Of The Findings ................................................................. ..................................... 33

5.2 Conclusions ... ............. .............................. ... ........................ ........................... .......... ............... 34

5.3 Recommendations ........... ....... ................ ..................................................... ............................ 35

5.4 Areas For Further Research ............ .......................... ...... ....... .... .............................................. 36

REFER.ENC ES ........... ........... ........................ .......... ....... ........ .... ........... ......... ........... ........ ............ 37

APPENDICES ............................. ....................... ........ ..... .... ......... .... ................. .. ......... ....... .... ...... 40

Questionnaire for employees of Buyende district (Procurement and procurement related) ........ .40

Appendix: i Research Budget ....... ...... ... ............ ...... ...... .................. .. ................ .... .. .. ................... .44

Appendix ii: Time Frame ...................... .......... .................. .... ...... ........................ .... .......... .... .... .... 45