The Effect Of Physical Distribution On Customer Service Level A Case Study Of Rem Distributors - Ggaba Road Kampala Uganda

ABSTRACT

The research topic "The Effects of Physical Distribution on Customer Service

Level a Case Study of Rem Distributors - Ggaba Road Kampala Uganda." The

main objectives of the study included;-

To establish the effect of Rem distributors on customer service level.

To determine the relationship between Rem distributors and customers service

level.

The literature review presents works of other scholars on areas of Logistics and

Distribution. The literature review is organized in such a way that it correlates

\'ith the objectives of the study and gives an insight into what researcher has

clone in as far as answering the research questions.

The study area deception and methodology o the study offers a concise

discussion of the methodological aspects used in the study looking to how

various tools were used to collect data from Rem Distributors as well as way in

which all the information collected was processed, analyzed and presented

discussed and so on .

The presentation and discussion of the findings is around the themes relating

to the objectives, variables and research questions of the study. Here the effects

Physical Distribution on Customer Service Level were analyzed. Finally the

conclusions focus on the references from the research and answers to the

research questions are briefly discussed in this area.

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