The Effect Of Suppliers Selection On The Quality Performance Of An Organisation Case Study: Mount Meru Millers Limited Located Lira District

TABLE OF CONTENTS

DECLARATION ................................................................................................................ i

APPROVAL. ..................................................................................................................... ii

DEDICATION ................................................................................................................. iii

ACKNOWLEDGEMENT ..................................................................................................... iv

TABLE OF CONTENTS ..................................................................................................... v

CHAPTER :ONE INTRODUCTION .................................................................................... 1

1.1 Background .......................................................................................................... 1

1.3 Purpose of the Study ............................................................................................. 2

1.4 Objectives of the Study ......................................................................................... 2

1.5 Research Questions ............................................................................................... 3

1. 6 Scope of the Study ................................................................................................ 3

1.6.1 Subject Scope ............................................................................................... 3

1.6.2 Geographical Scope ......................................................................................... 3

1.6.3 Time Scope .................................................................................................... 3

1. 7 Significance of the Study ....................................................................................... 3

CHAPTER TWO: LITERATURE REVIEW ............................................................................. 5

2. 1 Introduction ............................................................................................................ 5

2.2 Supplier Selection Process ......................................................................................... 5

Request for Quotation .................................................................................................... 6

Publication of a Bid Notice .............................................................................................. 6

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Development of a Shortlist .............................................................................................. 6

Selection of a Single Provider or Sole Provider .................................................................. 7

2.3 Supplier Selection Criteria or Factors .......................................................................... 7

Location ........................................................................................................................ 8

Technical Engineering and Manufacturing ........................................................................ 8

Financial Status ............................................................................................................. 8

Supplier Goodwill ...................................................................•....................................... 9

2.4 Determinant of Quality Performance in Organization ................................................... 9

Quality of Service or Product of high quality ..................................................................... 9

Supplier Involvement in Design ...................................................................................... 10

Age of Organization ...................................................................................................... 10

Competitiveness of a Business ....................................................................................... 10

2.5. Relationship between Suppliers Selection Techniques and Quality Performance of

Organization ................................................................................................................. 11

CHAPTER THREE: RESEARCH METHODOLOGY ................................................................ 12

3.1 Introduction ............................................................................................................ 12

3.2 Research Design ..................................................................................................... 12

3.3 Survey Population ................................................................................................... 12

3.5 Sampling Design ..................................................................................................... 13

3.6 Data Collection ........................................................................................................ 13

3.7 Data Analysis .......................................................................................................... 13

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3.8 Data Presentation .................................................................................................... 13

3.9 Limitation of the Study ............................................................................................. 13

CHAPTER FOUR: PRESENTATION, ANALYSIS AND INTERPRETATION OF THE FINDINGS .... 15

4.1 Introduction ............................................................................................................ 15

4.2 Demographic characteristics of the respondents ......................................................... 15

Pie chart 4.1.1 respondents departments .................................................................. 15

4.3 FINDINGS ON SUPPLIER SELECTION ELEMENTS IN MOUNT MERU LIMITED ............. 26

4.3.1 Consideration on of supplier's selection process ...................................................... 26

4.4.0 Findings on determinant of quality performance at Mount Meru Limited .................... 35

4.4.1 Consideration on dimension of quality .................................................................... 35

CHAPTER FIVE: DISCUSSION, SUMMARY CONCLUSION AND RECOMMENDATIONS ......... .48

5.1 INTRODUCTION ................................................................................................... .48

5.2 DISCUSSION OF MAJOR FINDINGS ....................................................................... .48

5.2.1 Findings on supplier selection process in Mount Meru Limited ................................. 48

5.2.3 Findings on the relationship between supplier selection and quality performance ...... .48

5.2 CONCLUSION .......................................................................................................... 48

5.3 RECOMMENDATIONS ............................................................................................ .49

5.4 AREAS FOR FURTHER RESEARCH .......................................................................... 49

REFERENCES ................................................................................................................ 50

APPENDIX 1 .............................................................................................................. 52

KAMPALA INTERNATIONAL UNIVERSITY RESEARCH QUESTIONNAIRE .............................. 52