The Effectiveness Of Training In Public Sector Organisations: A Case Study Of The College Of The Arts In Windhoek, Namibia

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ABSTRACT

This study focused on investigating the effectiveness of in-service training programs provided to lecturers at the College of the Arts. The objectives of the study were: to investigate the effectiveness of the in-service training programs at the College of the Arts for the upgrading of teaching skills and specialist subject knowledge of academic staff members and to identify how these in-service training programs can successfully be used to improve the performance of academic staff members at College of the Arts. The study adopted a mixed research approach of qualitative and quantitative methods, made used of a multiple case study design to collect data through interviews as well as conducting lesson observations. The study also employed a descriptive design, and used close ended questions to gather data through questionnaires. Content analysis method was used to analyse the qualitative data. Quantitative data were processed using the Statistical Package for the Social Sciences (SPSS) IBM version 21 software package and descriptive statistics was used to interpret the participants’ responses. The methodological triangulation of data was accomplished through the use of data obtained through the interviews, observations and questionnaires. 

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