The Impact of Automated Teller Machine (ATM) on Bank Service Delivery in Nigeria Banking Industry (A Case Study of Union Bank Plc)

TABLE OF CONTENTS

Title page

Certification

Dedication

Acknowledgement

CHAPTER ONE

1.1      Introduction

1.2      Background of the study

1.3      Statement of problem

1.4      Research question

1.5      Objectives of the study

1.6      Research hypothesis

1.7      Significance of the study

1.8      Scope and limitations of the study

1.9      Definition of key terms

1.10   Organization and plan of the study

CHAPTER TWO

2.1      Literature review

2.2      Historical background of the case study

2.3      Feature of automated teller machine

2.4      Operation of automated teller machine

2.5      The impute and output devices of ATM

2.6      The role of inters witch in automated teller machine development

2.7      Reasons for introducing automated teller machine

2.8      Effect of automated teller machine

2.9      Problems associated with use of automated teller machine

CHAPTER THREE

3.1      Methodology

3.2      Research design and data collected instrument

3.3      Characteristics of the study population and sampling

3.4      Administration of data collection instruments

3.5      Procedure for processing collected data

3.6      Limitations of the methodology

CHAPTER FOUR

4.1      Data presentation and analysis

4.2      Presentation of data

4.3      Analysis of the data based on questionnaire

4.4      Test of hypothesis

CHAPTER FIVE

5.1      Findings, summary, conclusion and recommendations.

5.2      Findings

5.3      Summary

5.4      Conclusion

5.5      Recommendations

Suggestion for further studies

References

Bibliography

Appendix

CHAPTER ONE

1.1      INTRODUCTION

1.2      BACKGROUND OF THE STUDY

Banking industry across the world aids the promotion of economic growth and development. It is the recognition of the crucial rule that has engendered a global crusade to improve the sector one major area of exploration in the use of information technology (IT) to improve banking services with the convergence computing and telecommunication automated now characterize of operation in the banking sector of the world economy.

         Automation is the use of machine instead of people to do a job or industrial process with respect of banking it involves the use of automated machine and computer base device to perform banking activities in a way to increase speed accuracy and capacity. Automation allow banker to get closer to their customer and deliver a wide rage of services at lower cost. It is delivered that there are four ways in which automated can use banking industry and they are:

1.          To perform greater expended base to be handled.

2.          To reduce substantial real cost of handled payment.

3.          Cut bank free from traditional constants upon time and place.

4.          Introduction new product and services.

In north London on 27 June 1967 by bar days banking. This instance of innovation was credited to John Shepherd first in Enfield town in north although various other engineers were award patents for related technologies at the time Shepherd. Barron was awarded on OBE in the 2005 New York’s honours. The first person to use the machine was rag verney of on the buses, fame; a British television programmed from the 1960s the first ATM Accepted only a single use token or voucher which was retain by the machine.