The Impact of Hospitality On the Development of Tourism Industry a Case Study of Kisumu Museum, Nyanza Province, Kenya

TABLE OF CONTENTS

DECLARATION ........................................................................................ i

APPROVAL. ............................................................................................ ii

DEDICATION ........................................................................................... iii

ACKNOWLEDGMENT ............................................................................... iv

TABLE OF CONTENTS .............................................................................. v

LIST OF TABLES ..................................................................................... viii

LIST OF FIGURES .................................................................................... ix

ABSTRACT .............................................................................................. x

CHAPTER ONE

INTRODUCTION

1.0 Background of the study ......................................................................... 1

1.1 Statement of the problem ....................................................................... 2

1.2 The purpose of the study ........................................................................ 3

1.3 Specific objectives of the study ................................................................ 3

1.4 Research questions ............................................................................... 3

1.5 Significance of the study ......................................................................... 3

1.6 The scope of the study .......................................................................... .4

1. 7 Conceptual framework .......................................................................... .4

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CHAPTER TWO

LITERATURE REVIEW

2.0 Introduction .......................................................................................... 6

2.1 Definition of concepts .............................................................................. 6

2.2 The relationship between hospitality and development of tourism industry

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2.3 The impact of hospitality lo the development of tourism industry

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2.4 The different types of hospitality establishments ........................................... 9

2.5 Research limitations .............................................................................. 11

CHAPTER THREE

METHODOLOGY

3.0 Introduction ......................................................................................... 13

3.1 Research design .................................................................................. 13

3.2 The study population .............................................................................. 13

3.3 Sample framework ............................................................................... 14

3.3.1 Sample size ....................................................................................... 14

3.3.2 Sample techniques ............................................................................. 14

3.4 Research instruments ........................................................................... 14

3.4.1 Questionnaire .................................................................................. 14

3.4.2 Interviews ........................................................................................ 15

3.4.3 Observations .................................................................................... 15

vi

3.5Data analysis .......................................................................................... 15

CHAPTER FOUR

PRESENTATIONS OF FINDINGS, INTERPRETATIONS AND ANALYSIS

4.0 Introduction ............................................................................................ 16

4.1 The relationship between hospitality and development of tourism

industry ..................................................................................................... 16

4.2 The impact of hospitality to the development of tourism industry

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4.3 The different types of hospitality establishments ........................................... 21

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATION

5.0 Introduction ........................................................................................... 24

5.1 Summary .............................................................................................. 24

5.2 Conclusions .......................................................................................... 25

5.3 Recommendations ................................................................................. 26

5.4 Areas of further studies ............................................................................ 27

REFERENCES ........................................................................................... 28

APPENDIX A. QUESTIONNAIRE ................................................................... 32

APPENDIX B. INTERVIEW GUIDE ................................................................. 35

APPENDIX C. TIME SCHEDULE .................................................................... 36

APPENDIX D. BUDGET OF THE STUDY ......................................................... 37