THE IMPACT OF INFORMATION AND COMMUNICATION TECHNOLOGY ON HUMAN RESOURCE FUNCTIONS AND ORGANISATIONAL EFFICIENCY

ABSTRACT.

The primary objective of this study is to measure the impact of ICT on human resource functions and organisational efficiency in Nigeria with a critical assessment of the service sector which is key to the economy.

The research imbibed the use of primary and secondary data for the study and employed frequency distribution, simple percentage and Chi-square method for data analysis.

The result of the analysis revealed a significant influence of ICT on human resource functions, organisational efficiency, service innovations, customer patronage, healthy competition and economic development.

Major policy implication of the study is the need to wholly adopt ICT in the human resources administration and organisational operations of all sectors of Nigerian economy for effective and efficient service delivery.

The study recommends the need for more investment and employment of ICT in all sectors of the Nigerian economy to achieve significantly enhanced human resource functions and organisational efficiency.

TABLE OF CONTENTS.

Title Page                                                                                                                 i

Approval page                                                                                                         ii

Declaration                                                                                                              iii

Dedication                                                                                                                iv

Acknowledgement                                                                                                  v

Abstract                                                                                                                    vi

Table of Contents                                                                                                    vii

CHAPTER ONE: GENERAL INTRODUCTION

1.1     Background of the Study                                                                            1

1.2     Statement of Research Problem                                                                 3

1.3     Purpose/Objectives of the Study                                                                5

1.4     Research Questions6

1.5     Research Hypothesis                                                                                    6

1.6     Significance of the Study                                                                             7

1.7     Scope and Limitation of the Study                                                              8

1.8     Definition of Terms                                                                                       9

CHAPTER TWO: LITERATURE REVIEW

2.1     Historical Background                                                                                12

2.2     Conceptual Framework                                                                               18

2.3     Theoretical Consideration                                                                      26

2.4     Review of Current Literature                                                                 29

2.5     Empirical Literature                                                                               32

CHAPTER THREE: METHODOLOGY

3.1     Design of the Study                                                                                35

3.2     Population                                                                                               35

3.3     Sample Size                                                                                             35

3.4     Sample Technique                                                                                   36

3.5     Instrumentation                                                                                       37

3.6     Instrument Validation                                                                              37

3.7     Reliability of Instrument                                                                         37

3.8     Procedure for Data Collection                                                                38

3.9     Method of Data Analysis                                                                        38

CHAPTER FOUR: DATA PRESENTATION, ANALYSIS AND

                                  INTERPRETATION.

4.1     Result and Data Analysis                                                                      40

4.2     Test of Hypothesis                                                                                 48

4.3     Discussion of Findings                                                                          54

4.4     Policy Implications of Results                                                              55

CHAPTER FIVE: SUMMARY, CONCLUSION AND

RECOMMENDATION.

5.1     Summary of Findings                                                                            57

5.2     Conclusion                                                                                            58

5.3     Recommendation                                                                                  59

5.4     Suggestions for Further Research                                                         61

BIBLIOGRAPHY                                                                                          62

APPENDIX                                                                                                    68

      I.          SURVEY QUESTIONNAIRE                                                                       69