The impact of information technology in an organization (A case study of Ecobank Nnewi

APPROVAL
PAGE

 

This project has been approved as the original
work of Ewuzie Sylverline Nnenna under our supervision and is adequate in scope
and quality for the partial fulfillment for the Award of Degree B.Sc in Business
Administration, Faculty of Management Sciences, Tansian University
Umunya Anambra
State (Oba Campus).

 

 

 

__________________                    ___________________

Dr. S. Uchendu                                 Dr. S. Uchendu

Project supervisor                           H. O. D

Department of Business                  Department of Business

Administration                                Administration

 

 

 

 

____________________

External Examiner

 

 

 

 

_____________________

Date

 

 

DEDICATION

 

        This project is dedicated to the
Trinity; GOD the father, Son and Holy Spirit for their inspiration, guidance
and preservation of my life throughout the duration of this programme.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

        ACKNOWLEDGEMENT

 

        I acknowledge all those who contributed
towards the production of this work.

        My very special thanks to my humble
supervisor Dr. S. Uchendu who takes his time to read through this work and give
constructive criticism and necessary corrections. My sincere thanks goes to all
the teachers in Business Administration Department. May almighty God reward
them accordingly. Amen.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ABSTRACT

 

This
research studies on information technology and organizational performance on
the banking industry with emphasis on Ecobank, Nnewi Anambra
State. Information
technology has been portrayed “as a kind of panacea and economic catalyst that
will proper organization to a position of strength in this world economy. The
statement of problem was centered on information technology on the operations
efficiency and profitability of Ecobank, as well as the way they complete in
the changing market environment. And how information technology has assisted
them in improving their quality of services. The objectives of the study were
to examine whether I.T has contributed to customer service delivery, cost
reduction, Bank profitability and the day to day operation of banking
institution. A critical Review of literature were also observed in the work.
Primary and secondary data were collected to achieve the stated objectives and
form research questions and two hypothesis were formulated and tested using
both percentage and chi-square x2 statistical tools. The data
analysis revealed that information technology is an important instrument in
banking system and enhances performance. The study recommended among other that
banking organizations should embrace information technology in all ramifications
to improve their organizational actual and potential performance.

 

 

 

 

 

TABLE OF CONTENT

Title
page  ..      ..      ..      ..      ..      ..      ..      ..      ..      ..      i

Approval
page    ..      ..      ..      ..      ..      ..      ..      ..      ..      ii

Dedication ..      ..      ..      ..      ..      ..      ..      ..      ..      ..      iii

Acknowledgement      ..      ..      ..      ..      ..      ..      ..      ..      iv

Abstract     ..      ..      ..      ..      ..      ..      ..      ..      ..      ..      v

Table
of content ..      ..      ..      ..      ..      ..      ..      ..      ..      vi

 

CHAPTER ONE

1.1    Background of the study     ..      ..      ..      ..      ..      ..      1

1.2    Statement of the problem    ..      ..      ..      ..      ..      ..      2

1.3    Objectives of the study                ..      ..      ..      ..      ..      ..      2

1.4    Research questions             ..      ..      ..      ..      ..      ..      3

1.5    Research Hypothesis   ..      ..      ..      ..      ..      ..      ..      3

1.6    Significance of the Research study       ..      ..      ..      ..      ..      4

1.7    Scope of the study      ..      ..      ..      ..      ..      ..      ..      4

1.8    Definition of terms      ..      ..      ..      ..      ..      ..      ..      5

 

CHAPTER TWO

2.0    Review of related literature  ..      ..      ..      ..      ..      ..      6

2.1    Theoretical framework ..      ..      ..      ..      ..      ..      ..      6

2.2    Emergency of information technology in
Nigeria Banking                

industry     ..      ..      ..      ..      ..      ..      ..      ..      ..      6

2.3    Definition of information technology      ..      ..      ..      ..      7

2.4    The role of information technology in the
banking industry..    9

2.5    Customer service delivery in the banking
industry. ..      ..      11

2.6    Significance of information technology in
the banking

industry     ..      ..      ..      ..      ..      ..      ..      ..      ..      14

2.7    Historical background of Ecobank ..      ..      ..      ..      ..      17

 

CHAPTER THREE

3.0    Research design and methodology       ..      ..      ..      ..      ..      19

3.1    Introduction       ..      ..      ..      ..      ..      ..      ..      ..      19

3.2    Research design ..      ..      ..      ..      ..      ..      ..      ..      19

3.3    Population of the study       ..      ..      ..      ..      ..      ..      ..      19

3.4    Sample size determination   ..      ..      ..      ..      ..      ..      20

3.5    Method of data collection     ..      ..      ..      ..      ..      ..      20

3.6    Questionnaire description    ..      ..      ..      ..      ..      ..      21

3.7    Statistical tools for data analysis   ..      ..      ..      ..      ..      22

 

CHAPTER FOUR

4.0    Data presentation and analysis     ..      ..      ..      ..      ..      24

4.1    Introduction       ..      ..      ..      ..      ..      ..      ..      ..      24

4.1.1 Research question one        ..      ..      ..      ..      ..      ..      ..      24

4.2    Research question two        ..      ..      ..      ..      ..      ..      ..      26

4.3    Research question three      ..      ..      ..      ..      ..      ..      28

4.4    Research question four       ..      ..      ..      ..      ..      ..      ..      28

4.5    Testing of hypothesis  ..      ..      ..      ..      ..      ..      ..      29

 

CHAPTER FIVE

5.1    Summary of findings and conclusion     ..      ..      ..      ..      32

5.2    Recommendation        ..      ..      ..      ..      ..      ..      ..      ..      33

5.3    Suggestion for further research    ..      ..      ..      ..      ..      33

        Bibliography       ..      ..      ..      ..      ..      ..      ..      ..      34

        Appendices                ..      ..      ..      ..      ..      ..      ..      ..      37

        Questionnaire     ..      ..      ..      ..      ..      ..      ..      ..      38