THE IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES RENDERED BY NIGERIAN TELECOMMUNICATION PLC (NITE), ENUGU

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ABSTRACT

This research work investigated the impact of secretaries on improving the quality of services rendered by NITEL Plc, Enugu.

A sample of 74 respondent is the same with the number of the population that were used.

Questionnaires structured in two-phases was used to elicit useful responses from the respondents, based on the analysis of the data collected.

The following major findings were made:

1.Secretaries are true image makers of NITEL Plc, Enugu.

2.Secretaries contribute a lot to the quality of services rendered by NITEL Plc, Enugu.

TABLE OF CONTENTS

Title page

Approval page

Dedication

Acknowledgement

Table of contents

Abstract

CHAPTER ONE:

1.0 Introduction

1.1 Background of the study

1.2 Statement of the problem

1.3 Purpose of study

1.4 The significance of the study

1.5 Delimitation

1.6 Research Questions

1.7 Assumption of the study

1.8 Definition of terms

CHAPTER TWO:

Review of Related Literature

2.1 Definition of Secretary

2.2 Types of Secretaries

2.3 Definition of Government Establishment

2.4 The Importance/Impact of Government Establishments

2.5 Problems secretaries encounter in Government establishments

2.6 Difference between secretaries and typists

2.7 Summary of the literature review

CHAPTER THREE:

Methodology

3.1 Research Design

3.2 Area for the study

3.3 Population of the study

3.4 Sample and sampling technique

3.5 Instrument for data collection

3.6 Validity of the research instrument

3.7 Reliability of the instruments

3.8 Method of administration and collection of data

3.8 Method of data analysis

CHAPTER FOUR:

Presentation and Analysis of data

CHAPTER FIVE:

5.0 Discussion of findings, summary, conclusion & recommendation

5.1 Findings

5.2 Conclusion and summary

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THE IMPACT OF SECRETARIES IN IMPROVING THE QUALITY OF SERVICES RENDERED BY NIGERIAN TELECOMMUNICATION PLC (NITE), ENUGU

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