The Impact Of Trainning On Organisational Performance. A Case Study Of Unilever Kenya Limited

TABLE OF CONTENTS

DECLARATION ......................................................................................................... i

APPROVAL ............................................................................................................... ii

DEDICATION ........................................................................................................... iii

ACKNOWLEDGEMENT ......................................................................................... iv

TABLE OF CONTENTS ............................................................................................ v

LIST OF FIGURES ................................................................................................. viii

CHAPTER ONE .......................................................................................................... !

1.0 Introduction ................................................................................ I

1.1.1 Background of the study ..................................................................................... !

1.1.2 Theoretical Framework ................................................................ .I

1.1.3 Conceptual Framework ................................................................ .2

1.1.4 Contextual Framework .................................................................. 2

1.2 Statement of the problem ....................................................................................... 2

1.3 Purpose of the study .............................................................................................. .3

1.4 Research objectives ............................................................................................... 3

The research questions were as follows: .................................................................... .3

1.5 Scope of the study .................................................................................................. 3

1.6 Significance of the study ...................................................................................... .4

1.7 Conceptual frame work .......................................................................................... 5

CHAPTER TW0 ......................................................................................................... 7

REVIEW OF RELATED LITERATURE ................................................................... 7

2.0 Introductions .......................................................................................................... 7

2.1 Training approaches ............................................................................................... 7

2.2 Training cycle ........................................................................................................ 9

2.3 Needs assessment ................................................................................................. ! 0

2.3.1 Organizational analysis ..................................................................................... II

v

2.3.2 Task analysis ..................................................................................................... II

2.3.3 Person analysis .................................................................................................. !!

2.4 Training philosophy ............................................................................................. !!

2.4.1 A strategic approach to training ........................................................................ 12

2.4.2 Problem based ................................................................................................... l2

2.4.3 Action oriented ................................................................................................. 12

2.4.4 Performance related training ............................................................................. 12

2.4.5 Continuous development .................................................................................. 12

2.4.6 Training policies ............................................................................................... 12

2.5 Performance appraisal ......................................................................................... 13

2.6 Training as a corrective measure for improved performance .............................. 14

2. 7 Rates of which training is offered to employees ................................................. 14

2.8 organizational performance and productivity' ..................................................... l5

2.9 An appraisal of the literature ............................................................................... 16

CHAPTER THREE ................................................................................................... 18

METHODOLOGY .................................................................................................... 18

3.0 Introduction .......................................................................................................... l8

3.1 Research design ................................................................................................... 18

3.2 sampling procedure .............................................................................................. 18

3.3 Samples size ......................................................................................................... l8

3.4 Instruments .......................................................................................................... 18

3.4.1 Questionnaire guides ........................................................................................ 18

3.4.2 Interview guides ................................................................................................ l9

3.5 Data analysis ........................................................................................................ 19

CHAPTER FOUR ..................................................................................................... 20

PRESENTATION ...................................................................................................... 20

4.0 Introductions ........................................................................................................ 20

4.1 The approach use on employee training .............................................................. 20

4.2 The effects of performance appraisal unemployed productivity ........................ .24

4.3 Training as a corrective measure ......................................................................... 30