THE INFLUENCE OF COMMUNICATION EQUIPMENT ON THE EFFICIENCY OF THE SECRETARY (A CASE STUDY OF NBL/AMA GREENFIELD 9TH MILE CORNER ENUGU)

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ABSTRACT

This research work was carried out to examine the influence of communication equipment on the efficiency of the secretary with particular reference to Nigerian Breweries Public limited company NBL/Ama Green Field 9th mile corner Enugu.

The theoretical frame work for this study was based on the use of related literature. Both questionnaire, interview, textbooks, dictionary and past project were used in data collection and the researcher made use of all secretaries to the managers of NBL as the population of the study i.e. 35.

The data was collected, presented and analyzed by the use of table and simple percentages. From the data analyzed, the researcher found out that secretaries play prominent roles in the world of modern communication and that the effectiveness and efficiency of the secretary lies solely on the use of communication equipment.

It was discovered that communication equipment can never replace secretarial role in any organization. Rather communication equipment are aids to the secretary in facilitating her job.

The researcher thereby recommending that secretaries should endeavor to upgrade their skills and knowledge on communication equipment so as to equip themselves and face the challenges of technological innovations.

TABLE OF CONTENT

Title page

Approval page

Dedication

Acknowledgement

Abstract

Table content

CHAPTER ONE

INTRODUCTION

1.1 Background of the study

1.2 Who is a secretary

1.3 Roles of a secretary

1.4 Statement of the problems

1.5 Purpose of the study

1.6 Significance of the study

1.7 Scope of the study

1.8 Limitation of the study

1.9 Research questions

1.10Definition of terms.

CHAPTER TWO

LITERATURE REVIEW

2.1 The secretary and the modern communication

2.2 Basic communication equipment

2.3 The effect of the communication equipment on the efficiency of the secretary.

2.4 Merits of communication equipment and their influence on the secretary.

2.5 Demerits of communication equipment and their influences on the secretary.

CHAPTER THREE

RESEARCH METHODOLOGY

3.1 Research design

3.2 Sources of data

3.3 Method of data collection

3.4 Population of the study

3.5 Sample size

3.6 Instrument

3.7 Validity of instrument

3.8 Reliability of instrument

3.9 Nature of the study

3.10Questionnaire administration and collection

3.11Data treatment

CHAPTER FOUR

PRESENTATION AND ANALYSIS OF DATA

4.1 Percentage analysis of data collected

4.2 Interpretation of data

CHAPTER FIVE

SUMMARY OF FINDINGS, CONCLUSION AND RECOMMENDATIONS

5.1 Summary of findings

5.2 Conclusion

5.3 Implication of the results

5.4 Recommendations

5.5 Suggestion for further research

References

Appendix 1

Appendix 2

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THE INFLUENCE OF COMMUNICATION EQUIPMENT ON THE EFFICIENCY OF THE SECRETARY (A CASE STUDY OF NBL/AMA GREENFIELD 9TH MILE CORNER ENUGU)

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