INTRODUCTION
1.1BACKGROUND OF THE STUDY
Hotel industry is defined as the establishment responsible for prevision of food, drinks and accommodation to guests who are willing to pay for services rendered to them and who are in the state to be received.
It occupies a significant place in industrial sector of Nigeria and the world at large. It provides job opportunity, foreign exchange as well as helping in the light of all these that every country likes to manage its hotel industry well to enhance the hotel development.
System of management can be simple or complex matters in this prevailing economic depression of our country. In helping to develop hotel industries in Nigeria, government establishment catering schools can encourage individuals to set up catering schools.
Commerce and Tourism commission set up its standard which every catering school must meet in terms of grading and classification. There are also designed courses for instructions in hotel industries both at local and international levels. All these were made to address the problem of hotel industries in the country. But despite all these, a lot of problems persisted.
There were cases of gross qualified personnel and poor human relations. As a result of these problems, government in its effort to encourage hotel development, decide of in conjunction with National Board for Technical Education (NBTE) and International Training Fund (ITF), to encourage the introduction of hotel management courses at advance level. Despite these efforts by the government it was discovered that these problems continued to exist. These therefore, form the basis for this study with a critical look at Royal Palace Hotels Limited Enugu.
REVIEW OF RELATED LITERATURE
2.2AN OVERVIEW OF HOTEL INDUSTRY
Many people have given different definitions of hotel industries, each person approaches it the way he/she understands hotel industry and its environment.
S. Medlik (1989) stated that hotel is a business with its own product and markets, technology and methods, which does not lend itself to easy analysis. It offers several distinct products in varying combination for sale to many markets. It combines production and sales under one roof; it is enclosed and intimate contact with its customers who consume hotel products at the print of sale. It has a high capital to sales ratio, yet it tends to be labour intensive.
This author stressed that:
Hotel is the economic activity of undertaking which aims to satisfy the demand for accommodation, food and drink away from home.
This means that hotel industries perform a significant role in the economic activity of a nation. It provides those away from home with their basic needs.
Grolier incorporates (1980) stressed that:
Hotel is a building for public accommodation that furnishes lodging and usually provides moral, Beverages and many personal services.
This means that hotel industry grows in knowledge as the needs and wants of man increases. The improvement in the hotel industries has made it possible that hotel does not only provide basic needs but also provide personal services like tennis game, football and other social activities because man is both psychological and social being.
M. J. Bollia (1982) stated that:
Hotel is an establishment responsible for provision of food drinks and accommodation to guests who are witting to pay for service or services rendered to them and who are in the state to be received.
This means that hotel industry maintains ethical standards, which guides management and staff in their dealing with guests or customers or beneficiaries of hotel industrial services must be assessed to be able to pay for the service and the same must be properly dressed an insane person must not be received in a hotel industry