The Performance Of Urban Water Supply And Sanitation Authorities Through Human Resource Management In Tanzania: The Case Of Urban Water Supply And Sanitation Authorities Of Dar Es Salaam, Mor

ABSTRACT

Organizational performance improvement is considered a critical requirement for

improved water services in the country. This study on organizational performance

improvement of urban water supply and sanitation authorities in Tanzania through human

resource management was based on a study of Dar es Salaam city, Morogoro and Moshi

urban water supply and sanitation authorities with the aim of contributing to ways of

improving water supply and sanitation services through human resource management in

Tanzania.

Both primary and secondary data were collected and analyzed using a combination of

qualitative and quantitative methods. The findings of the study indicate that existing

organizational performance improvement initiatives in the three urban water authorities

were slow in staff recruitment. Findings point to failure of human resource management

officers in the three urban water supply and sanitation authorities to successfully put in

place and implement effective human resource policies and strategies. Consequently, there

has been poor performance of staff in their duties, particularly in the supply of water and

sanitation services to the public. It was further found that there was lack of cooperation

between human resource management officers, other employees and customers.

To rescue the existing situation the study recommends improved human resource

management initiatives in all the three urban water authorities. These include among other

things, formulation and implementation of dynamic policies to guide recruitment and

retention of skilled staff. This is expected to reduce activities and operational costs thereby

improving organizational performance.

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