The Public Procurement Management Process And Service Delivery In Rwanda Parastatals

ABSTRACT

The study established the relationship between the management of the

key stages in the public procurement process and identified the problems

in the process which hinder effective service delivery.

The study was a descriptive design and both quantitative and qualitative

research methods were used to the opinions of individuals and groups.

The population of the study was 143 and this included directors of units,

tender committee members, RPPA officials and official from auditor

general’s office. Quantitative data was gathered through questionnaires

while qualitative data was generated from interviews with stakeholders.

The findings of the study indicated that Even though there are approaches

considered to enforce and implement procurement law in Rwanda, there

are still some elements of corruption. Competition is not conducted in a

fair and transparent manner.

The contract management phase of the procurement life cycle often

receives the least management attention and effort (at least until

something goes wrong).

In some of our recommendations, we stated that the evaluation criteria

should be the same criteria that are spelled out in the bidding documents,

which need to be met to satisfy the technical requirements. There should

be a public opening of the tenders on the published date.

TABLE OF CONTENTS

DECLARATION A ii

DECLARATION B iii

APPROVAL SHEET iv

DEDICATION v

ACKNOWLEDGEMENT vi

ABSTRACT vii

LIST OF ABBREVIATIONS AND ACRONYMS viii

LIST OF TABLES ix

Chapter one THE PROBLEM AND ITS SCOPE 1

Background of the study 1

Statement of the problem 3

The purpose of the study 4

Research objectives 4

Research 5

Hypothesis 5

Scope of the study 5

Significance of the study 7

Operational definitions of the key terms 8

Two REVEIEW OF RELATED LITERATURE 11

Concepts, ideas, opinions from authors/experts 11

Theoretical perspectives 12

Related studies 14

~ Iii

Three METHODOLOGY 29

Research design 29

Research population 29

Sample size 29

Sampling procedures 31

Research instruments 31

Validity and reliability of the instruments 32

Data gathering procedures 34

Data analysis 34

Ethical considerations 35

Limitations of the study 35

Four PRESENTATION, ANALYSIS AND

INTERPRETATION OF THE DATA 37

Five FINDINGS, CONCLUSION AND

RECOMMENDATIONS 63

Findings 63

Conclusion 64

Recommendations 66

REFERENCES 69

APPENDICES 76

Appendix I Questionnaire 72

Appendix II Interview guide 77

Appendix III Transmittal letter 78

Appendix IV Curriculum Vitae 79

ix

LIST OF ABBREVIATIONS AND ACRONYMS

ADB African Development Bank

EU European Union

FOC Full and Open Competition

GIGO Garbage in Garbage~ out

GNP Gross National Product

GPA Government Procurement Agreement

GRN Goods Received Note

ICT International Technical Cooperation

KIU Kampala International University

NPM New Public Management

PDE Procurement and Disposal Entity

PE Procuring Entity

PU Procurement Unit

PDU Procurement and Disposal Unit

PPDA Public Procurement and Disposal of Assets Authority

RPPA Rwanda Public Procurement Authority

RTA Rwanda Tea Authority

SPSS Statistical Package for Social Scientists

UNDP United Nations Development Program

WB World Bank

WTO World Trade Organization

BSCB Public Sector Capacity Building