Web based passenger ticket reservation and management system1

Overview
Cite Work

Chapter one

Introduction

1.1 Background of the Study

In the advanced world like China, Britain, Australia and the United State of

America, ticketing system are usually automated with the use of internet and e-

commerce. Smart cards are usually used to make payment and ticket generated

after. The use of electronic ticketing system has increasingly helped to address the

problem of long queue and time wastage problem. (Watts, 2012).

An electronic ticketing system is a computerized system that is designed to collect,

store and retrieve information as well as conduct transactions related to passengers

and trains. The idea behind a web-based road ticketing and payment system was

originally designed and incorporated by bus operators. (Clifford, 2010).

E-tickets or card indicates that its holder has right to a specified service, right or

consideration. Electronic tickets (e-tickets) give evidence that their holders have

permission to enter a place of entertainment, use a means of transportation, or have

access to some internet services. E-ticket system is an easy and quick way to pay

for train services. (Cooper, 2007).

Electronic ticketing is a way of documenting sale, checking ticket usage and

accounting for a passenger's transportation without the traditional usage of paper

“value documents”. Passengers can make payment and print their e-tickets

ubiquitously. Passenger ticketing system is an essential system designed to address

the problem of long queue and unnecessary time wastage associated with bus

ticketing. Ticket counter is generally associated with long queue; the problem is so

clear and visible that it demands an urgent step in addressing the situation. Aside

from the problem of long queue and time wastage, passengers also experience

stress and frustration. Reasons for the long queue that is associated with the

traditional bus ticketing includes the limited counters available to deal with

passengers at peak time and transaction time. (Bent, 2011).

Making payment online saves time as payment can be made anytime around the

world. It also gives the transport corporation insight into what logistics will be

needed for each journey. The aim of the system is to make bus ticketing quick,

easy and less frustrating. The system attempts to reduce the service time of

checking route and obtaining bus, train ticket.

The System will make it possible for transport customers to manage their payment

electronically, and the administrators to work on the databases in a user friendly

manner. The customers are to register online before getting access to the database.

Once a user is registered, the user has an account which the user can use for query.

The user can check availability of bus service for a particular day, make payment

and print the electronic ticket. The user account will contain adequate information

about the user entered during the registration and will also allow the user to get

access to his previous transactions, make enquiry about the travel fare, check

availability of seats, make payment and update his account. The bus administrator

is required to login using an administrative password, once the password is

authenticated, the administrator will have access to register another administrator,

modify all the information stored in the database of the system. The information

stored in the database will include; description of the bus, train stoppages attributes

and statistics of stations, and physical description of coaches, all the reservations

that have been made, etc. (Henry, 2002).

In view of the above this research work is to Design and implement web based

passenger ticket reservation and management system for Agofure transport

company.

1.2 Statement of the Problem

Some of the problem associated with the study are stated below:

i.The passengers will have to stay on the queue for long hour before been

attended to make enquiry, check bus, bus schedule and purchase their travel

ticket

ii.Inefficient customer service which leads to long queue during peak period

(productive time is wasted on the queue).

iii.Business manager lacks the capacity to provide specialized service because

they don’t have real time information.

iv.Poor financial management.

v.No customer database.

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Web based passenger ticket reservation and management system1

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