Work Environment And Job Satisfaction At The National Police Service, Kenya

ABSTRACT

Poor work environment is an issue when brings a major risk to the well-being and quality

of staff and job satisfaction. Job satisfaction to employees is very crucial to the

organizational performance which can be affected by the environmental concerns. This

research sought to evaluate the role of work environment on job satisfaction at National

Police Service with reference to Directorate of Criminal Investigations Department. The

specific objectives of the study included: to determine the effect of organizational justice

on employee job satisfaction at National Police Service, to establish the effect of

interpersonal conflict on employee job satisfaction at National Police Service, to establish

the effect of organizational constraints on employee job satisfaction at National Police

Service and to assess the effect of physical environment on employee job satisfaction at

National Police Service. The research made use of descriptive research design. The strata

included; Chief Inspectors of police, Inspector of police, Police corporal, Police sergeant

and Police Constables. The research used the approach of stratified sampling. The target

population was 2000 workers, 322 respondents made up the final sample size collected.

Primary data was used in the analysis. As part of the primary source, the questionnaires

were used as a method of data collection. Content validity has been used to determine

whether the study questionnaire content contains representative samples of the field to be

evaluated. The internal accuracy of the test instrument was calculated using the reliability

value of the Cronbach Alpha system of 0.7 and above. The quantitative information

gathered was analysed utilizing Descriptive statistics using version 21 of the Social

Sciences Statistical Package (SPSS). The study established that that organizational

justice, interpersonal conflict, organizational constraints and physical environment was

positively related to employee job satisfaction. The study concludes on organizational

justice that favorable results are likely to happen when employees perceives

organizational justice, meaning that they think their business is fair to them. The research

concludes on interpersonal conflict that interpersonal conflict is something that often

happens in a group of staff, particularly in a high-pressure scenario such as the

workplace. Interpersonal conflict inspires employees’ members to compete. The research

concludes that elevated levels of human resources and infrastructure constraints influence

job satisfaction of employees on organisational constraints. On the physical environment,

the research concludes that an appropriate workplace climate assists to lower the

absenteeism rate and can therefore boost the job satisfaction of the staff. The research

advises on organizational justice that comprehension of the organization is important to

the behavior and decision-making operations of its staff that affect organizational justice.

The research recommends that the national police service create measures to control

conflict so as to eliminate adverse effects of interpersonal conflict. It can be important for

better organizational progress to maintain a good level of interpersonal disagreement.

Organizational constraints it is recommended that the National Police Service know how

to respond to this constantly changing environment by learning how to manage the

dynamics of varied uncertainties, advocating fresh learning and leadership technologies

that are both innovative and flexible, and easier to enforce. In the physical environment,

the research proposes that the national police department develop a favorable job climate,

pay its staff according to industry norms, use suitable reward and recognition programs to

demonstrate the organisation to its staff, provide training and development possibilities

and offer their staff the opportunity to be creative and innovative.