WORK-FAMILY CONFLICT AND JOB BURNOUT AMONG STAFF OF NATIONAL HEALTH INSURANCE SCHEME IN CAPE COAST METROPOLIS

ABSTRACT This study sought to assess the role of work-family conflict in job burnout on the staff of staff of National Health Insurance Schemes within Cape Coast Metropolis. As such, specific objectives were to examine how employees agree with their work-family conflict variables, determine the support employees received by their spouses on work-family conflict and job burnout issues, determine the support employees received by their supervisors on work-family conflict and job burnout issues, determine the support employees received by their co-workers on work-family conflict and job burnout issues, determine the effect of work-family conflict on job burnout. Data were collected through a self-administered questionnaire from staff in the National Health Insurance Schemes within Cape Coast Metropolis. The study used a random sampling technique and a sample size of 130. The results reveal that individuals who are confused between work and family roles repetitively experience greater stress levels that lead to undesirable work outcomes such as decreased job satisfaction. The results indicate that their work roles and their family roles fit do no together well. The study again revealed that spouses provided great amount of support to their fellow spouses such that their spouse always encourage them in what they do. Lastly, Work-family conflict affected employee job burnout at the Centre. The study concludes that, there is need supportive work-family culture and management is concerned about their relationships both at home and at work. Further, there is need to establish policies and procedures that go well with the diversity of workforce. It is recommended that supervisors should best be in placed to establish the cause of any problem as soon as it emerges and find a resolution before attitudes have hardened and confrontational stances have had time to develop