AN ASSESSMENT OF THE CAUSES OF LABOUR TURNOVER AT CRDB A CASE STUDY OF: CRDB BANK, HEAD OFFICE, DARES SALAAM

ABSTRACT

The study intended to assess the causes of labour turnover at the CRDB Banlc PLC. The study

was carried out at the CRDB Banlc PLC Head Office in Dar es Salaam. Therefore, the study

aimed at assessing the causes of labour turnover at the Bank; examining the extent of the

turnover and the measures does the Bank undertake to reduce the labour turnover. The literature

review revealed that there are various causes of labour turnover, measurements methods to

measure the extent oflabour turnover and the strategies/measures to retain employees.

The study involved 100 respondents from the selected five depmiments. The simple mndom and

purposive sampling techniques were used to select the sample size. The data collection methods

such as questionnaire, observation, interview and docwnentation were involved in the data

collection, to analyze the collected data into the meaningful and useful information, both

qualitative and quantitative methods were used. The findings showed that the extent of turnover

is low with the cutTen! rate of 5.5% per annually. The causes are such tennination due to

negligence, breach of Banlc operations, and poor performance, resignation due to need for career

move, further studies, family or personal matters, more salary and benefits, job location, higher

position, few to mention, other causes are deaths, abscondment, and retirement. The Bank does

undertake various measures such as annual salary and benefits review, adapting clear career

growth, improving HR policies, recognition awards to performing staff, and ensure staff abides

to ten corporate values. Finally the researcher concludes by recommendation which were as

follows: job rotation enrichment and enlargement,_recognition of ones education

qualifications/professional and experience by assigning tasks relevant to ones capabilities,

improving the methods of getting/promoting various managerial positions, Proper review and implementation of the banlc' s scheme of services, few to mention the rec01runendation of the

researcher.