ABSTRACT Commercial banks have continued to implement Information, Communication and Technology (ICT) in order to keep up with the competition and changing consumer needs and wants in the competitive business environment with the aim of gaining competitive advantage. Integration of ICT with the organization’s strategies has become a driving force of competition among financial institutions in Kenya towards achieving improved service efficiency and effectiveness. The study aimed to evaluate...
Abstract Information Communication Technology (ICT) is used in different areas. The common factor is its acceptance as a technology for facilitating transfer of information by use of electronic mode. Financial management automation is where financial activities are computerization from the preparation of the budget all the way to budget execution using an integrated financial management system. Despite the significance of automating of financial management, the audit report of Meru County go...
ABSTRACT Cereals enterprises have been witnessing declining in performance, this has resulted to some of them running out of business. In every country entrepreneurship growth is being witnessed as a result of response to advancement in technology and global competitiveness. It is against this background that this study was undertaken in order to examine factors influencing growth of cereals enterprises owned by women in Nkubu Town in Meru County. The study was guided by the following specif...
ABSTRACT Employee turnover is a critical aspect in the operations and survival of the organization hence the management should take into consideration when putting in place guideline and other strategic plans to ensure turnover is minimized in order to meet organizational set targets. This study scrutinized the moderating effect of religious beliefs on relationship between employee reward and turnover in private hospitals of Samburu County. The objectives of the study were to investigate the...
ABSTRACT This research investigated whether there exists an association between the financial management practices put in place by the Kenyan football clubs and their financial stability. The specific research objectives guided the study by establishing the influence of investment practices, financial reporting framework, working capital management and financing activities on stability of football clubs in Kenya. The underpinning theories include: Agency theory, game theory in sports and con...
ABSTRACT The overall objective of the research was to assess the factors leading to loan defaulting among Sacco’s in Kirinyaga County. Loan appraisal system, the effect of management to loan defaulting, loan policy and loan use were independent variables, while loan default was the dependent variable. The specific objectives of this study was to establish the effect of loan appraisal system to loan defaulting by SACCO client, to establish the effect of management of the SACCO in relation t...
ABSTRACT Cash transfer program has been identified by most developing countries as an important component of social protection however; the program has experienced challenges in the implementation process. This study aimed at establishing the relationship between four capacity building strategies; training, technology, knowledge sharing and stakeholder partnership and performance of cash transfer program in Nairobi county- Kenya with an intention of helping the Government of Kenya and other ...
ABSTRACT The government of Kenya has for a long time been very much concerned over the persistent poor performance in financial management due to lack of reliable and timely information for decision making. It took an initiative to address the shortcomings of the financial reporting system and to ensure good governance. The International Monetary Fund (IMF) carried out a survey in government accounting in early 1993 followed by a diagnostic study sponsored by the World Bank; this led to intr...
ABSTRACT Kenya's commercial banking sector is poised for major realignments on account of the stiff competition that the sector is witnessing. Certainly therefore, customer retention will be the business battle point. The purpose of this study was to assess the factors influencing customer retention in large peer group commercial banks in Nyeri County. The study aimed to specifically analyze; the influence of product price, customer service quality, customer satisfaction and bank reputation o...
Customer Relationship Management (CRM) is an expanded domain of Relationship Marketing with an information technology component which enables a firm to manage its customers' data with an aim of improving the firm-customer relationship. Though implementation of CRM has the potential to transform organizational performance, this is not well known and understood in Kenya's hospitality industry where some performance indicators have shown that the hospitality industry is not doing well. Although ...
ABSTRACT The purpose of the study was to investigate the effect of small accounting practices on the performance of Micro and Small-sized Enterprises (MSEs). The general objective of the study was to determine the effect of small accounting services on the performance of MSE's in Nakuru County. The specific objectives of the study were;to examine the effect of bookkeeping on the performance of MSEs; to assess the effect of accounting on the performance of MSEs; to investigate the effect of a...
ABSTRACT This study sought to identify competitive strategies used by privately owned business while competing for public tendering opportunities in Public Universities in Kenya. The study identified three main objectives pricing, quality of service and size of the firm as strategies for creating a competitive gain while competing for tendering opportunities in Chartered Public Universities in Kenya. To achieve its objectives the study adopted a descriptive design with quantitative approach ...
ABSTRACT Savings and Credit Cooperative Organisations (SACCOs) mobilize savings and grant members loans at reasonable rates of interest in times of need. The low cost products and ease of formation are among the attributes that have provided a competitive edge to these institutions over the main stream banks in the low income market segment. The study sought to establish the competitive strategies adopted by SACCOs in response to the growing competition from other financial service providers...
ABSTRACT The problem of the present study is that despite the significant findings of the pilot study and existing literature on prevalence of polygamous loyalty amongst the retail chains’ loyalty programmes’ holders in Kenya, much is unknown about the drivers or factors influencing this phenomenon. Polygamous loyalty was conceptualized as customers’ membership to several different retail chains’ loyalty schemes. The study objective therefore was to establish factors influencing this...
ABSTRACT The problem in this study was that despite clear evidence from the literature that actual technology usage is a critical stage in the adoption process; drivers influencing mobile payment use remain under-researched in Kenya. In this study Consumer behavior intention was conceptualized as a predictor of actual use of mobile payment services in Kenya as evidenced from the literature. The study was guided by the following specific objectives; determine the influence of extrinsic and in...