Abstract The aim of this study is to investigate the performance measurement of the business process outsourcing sector in Kenya using the balanced scorecard approach. The components of the approach include financial, internal processes, customers, learning and growth. The study was carried out in all the registered business process outsourcing companies in Kenya and questionnaires administered to the marketing managers of the respective companies. To analyze data, descriptive statistics and...
Abstract Value innovation is the cornerstone of blue ocean strategy. Value innovation strategy aims at making competition irrelevant. The concept of value innovation strategy is founded on the belief that a business can make its competitors irrelevant in its decision making while at the same time emerging an industry leader. The purpose of this study is to establish the influence of Value Innovation Strategy on the financial performance of manufacturing firms in Kenya. The target population ...
Abstract Proper management of finances in secondary schools is very imperative to their operations. There are, however, serious financial challenges in public secondary schools in Kenya as characterized by unprecedented high fees charged on students. This study evaluated the factors influencing financial management in public Secondary Schools in Nakuru County. Specifically, it analyzed the influence of budget management and financial controls on financial management. The study was guided by ...
Abstract This study sought to establish the relationship between stakeholder generic strategies and the financial performance of deposit taking Savings and Credit Co-operatives societies in Kenya. The SACCO subsector is part of the Kenyan Co-operative sector comprising of both financial and non financial cooperatives. Saving and credit co-operative (SACCO) are the financial cooperatives. They are an important part of the financial sector in Kenya, providing savings, credit and insurance serv...
Abstract This study sought to establish the relationship between Corporate Social Responsibility strategy and the financial performance of deposit taking Savings and Credit Co-operatives societies in Kenya. The SACCO subsector is part of the Kenyan Co-operative sector comprising of both financial and non financial cooperatives. Saving and credit co-operative (SACCO) are the financial cooperatives. They are an important part of the financial sector in Kenya, providing savings, credit and insu...
Abstract The study sought to contend with the dearth of studies in adoption of Strategic Management Accounting (SMA) practices in manufacturing firms in Kenya with the view of filling this gap. The overall objective of the study was to investigate the organizational contingencies influencing the adoption of SMA practices among manufacturing firms in Kenya. Accordingly, the findings of the study contribute to the flourishing literature on adoption of SMA practices. This study is anchored in t...
Abstract The study examines the moderating effect of CEO tenure and managerial experience on firm specific determinants of corporate cash holdings among private manufacturing firms in Kenya. The research employed the upper echelons theory to identify CEO characteristics that are linked to various organizational processes and outcomes such as cash holding. This survey-based study selected a sample of 156 private manufacturing firms from the firms registered with the KAM that are located in Na...
Abstract Cash is an important requirement to ensure continued operations, yet excessive cash holdings might result in many problems which include; higher opportunity costs of holding cash, cash abuse, a tool for obtaining the controlled self-interests and the higher agency costs. The study established that there is a negative and insignificant linear relationship between growth opportunities and corporate cash holdings. The study also revealed that leverage is a significant positive determin...
Abstract The purpose of this study was to investigate factors influencing corporate capital structure in private firms in Kenya. Although the capital structure issue has received substantial attentio n, it is noteworthy that most of the empirical work done focuses on data derived from developed economies that have many institutional similarities and their applicability in developing markets such as Kenya is not documented. Yet, the maintenance of an optimal capital structure is considered as...
Abstract Over the last 200 years, most water utilities have been publicly owned and managed. For this reason, public utility firms have been getting financial support from the government in form of subsidies in addition to the revenue they generate internally. However these water utilities have not been able to generate sufficient internal revenue to ensure sustainable financial investments. There has been low level of investment in the sector especially in peri-urban markets mainly due to p...
Abstract While Savings and Credit Co-operative Societies (Saccos) are an autonomous Association of Persons united voluntarily to meet their economic and social needs, their performance has been affected by low capital base. Their capital base is low, thus limiting loanable funds to members. To cope with this problem, many Saccos have introduced Front Office Sacco Activity (FOSA), in order to strengthen their capital base and liquidity level. FOSAs offer simple banking services to members/cus...
Abstract: Employee engagement is used to describe how emotionally invested and devoted individuals are to their jobs and their organizations. The major objective of this study was to evaluate employee engagement and organizational commitment of some selected branches of Commercial Bank of Ethiopia under the Dire Dawa district. This study used both primary data and secondary source of data. The primary data was collected from employees of commercial bank of Ethiopia. Multistage sampling techn...
Abstract: The main purpose of the study was to analysis the effect of job satisfaction on employee job performance in Haramaya University. Both primary and secondary sources of data were used and the primary data was gathered through questionnaire and interviews. Stratified sampling and random sampling was employed and data was collected from 189 respondents. Descriptive statistics tools such as frequency and percentage were used to analyze the collected data. Correlation and regression anal...
Abstract: The academic staff at Haramaya University College of Health and Medical Science, which is located inside Harari Regional State, is the subject of this study, which investigates the impact of training on performance. The major objective is to determine how training affects the performance of the academic staff at Haramaya University's college of health and medical sciences. The explanatory research methodology employing a survey was utilized in this study to enable the researcher to...
Abstract: The COVID-19 disaster generated a problematic phenomena for the banking industry since it severely limited employee-customer connections and relationships. The banking industry's major obligations are to comprehend changing client expectations and utilize the most recent information technology systems in order to provide high-quality services and compete more successfully. This study main goal is to investigate how, during the COVID 19 outbreak, service quality affects customer sat...