ABSTRACT The study was based on assessing transparency in tax payment after a pressure for electronic usage of EFD machines in Tanzania. It was conducted in Dodoma Municipality. This study specifically focused on four issues which are, to assess contribution of EFD’s machines in tax payment, to assess factors affecting the use of EFD’s machines in tax payment, to assess the attitude of the tax payers on the use of EFD’s machines and to assess the implementation of the use of EFD’s...
ABSTRACT This study focused on credit risk management for salaries loans to government employees using a case of Tanzania Postal Bank (TPB). It aimed at examining how the Bank grants loans to employees in public owned institutions, identifying the trend of non-performing loans (NPLs) at TPB, finding out the reasons behind the rising problem of non-repayment of loans and examining measures that could solve the problem of non-performing loans. Interviews, questionnaires and observation were u...
ABSTRACT The purpose of the research was to make a survey of the use of Information and Communication Technology in the performance of ministries in the Public Sector of Zimbabwe with specific reference to the 5 selected Ministries .The backgrounds reviewed up to the global level of ICT. The proliferation of ICT indicates a low average due to insuffient budgets. The availability of ICT in ministries is not improving the performance of Ministries. There is lack of management support whi...
ABSTRACT This study investigates the various decision methods and models used by the Government of Zimbabwe in the process of identifying and prioritising national power generation projects for capitalisation purposes. The selection and prioritisation process was considered to be central to the pooling and channelling of resources towards optimal electricity generation in the country in the context of ZIMASSET power projects. The study’s main objective was to address the identified disconne...
ABSTRACT The SMEs play critical role in creating job opportunities and growth of the economy. Currently, the rate at which the new firms formed have stagnated and those with less than 5 years are closing down is very high. This has triggered research on the financial performance of the SMEs especially in areas with high levels of poverty since most studies concentrate on developed economies and urban centres. This study investigated the determinants of financial performance of processing SMEs...
ABSTRACT Regulation of the financial sector is critical aspect of consideration by the regulating authority. This is because the financial sector tremendously influences the performance of the entire economy. The study aims at determining the impact of a prudential regulatory framework on the financial performance of SACCOs in Kenya. The specific objectives in this case are; to determine the relationship between liquidity requirements and performance of deposit taking SACCOs in Kenya, to esta...
ABSTRACT The world is changing: the evidence is all around us. Markets are growing and becoming more competitive and dynamic. The systems and methods that once served to hold organizations together are now more likely to inhibit communication and demotivate employees. Managers now need to take account of the changing attitudes and expectations of employees. They need to find new ways to organizing work so that it allows more flexibility and brings motivation and job satisfaction to employees....
ABSTRACT Poverty is a condition in which a person of a community is deprived of the basic essentials and necessities for a minimum standard of living. Poverty reduction has been a major concern for successive governments in Kenya over the years because it is believed to be the universally accepted way of achieving economic growth in the country. The intended purpose is to raise the living standards of the people and improve upon their quality of life. The Kenyan government has been implementi...
ABSTRACT Over the last two decades, there has been a tremendous increase in the development and use of various social media tools in sharing of information, discussions of issues concerning the day-to-day life of the people. A review of previous studies on the use of social media tools has revealed its impact on the organizational performance of different institutions. However, there is very little that has been done in relation to the impact of social media tools on the organizational perfor...
ABSTRACT This study sought to investigate the internal factors affecting implementation of strategic plans in faith-based healthcare institutions in Kitui County. The objectives of the study were to: examine the effect of human resource management practices on the implementation of strategic plans in faith-based healthcare institutions, to establish the influence of organizational culture on implementation of strategic plans in faith-based healthcare institutions and to establish the effect o...
ABSTRACT This study was carried out on the influence of Performance contracting strategies on examination performance in Technical Training Institutes in Eastern region, Kenya. The purpose of this study was to establish how the introduction of Performance Contracting in Technical Institutions has impacted on external examinations performance. A descriptive survey design was used. A sample of three institutions was selected using simple random sampling method, out of which a sample of two hund...
ABSTRACT The purpose of this study was an attempt to understand the factors influencing turnover in the hospitality industry in Machakos Town in Machakos County. The main objective of the study was to establish the factors influencing employee turnover in the hotel industry in Machakos town in Machakos County. The specific objectives of the study were to establish the influence of organizational factors, individual factors and job related factors to employee turnover in the hotel industry in ...
ABSTRACT This study examined the influence of training and development, recognition and reward, working environment and leadership on employee satisfaction in Public Universities in the South Eastern Kenya Region. The study adopted descriptive research design taking on a case study where data was collected from three Public Universities namely; South Eastern Kenya university, Kenyatta University (Kitui Campus) and Machakos university College. Respondents were sampled through stratified sampli...
Abstract The study was on employment- related factors influencing membership to voluntary pension schemes among national government civil servants in Kitui County. The target population was civil servants performing national government functions i.e functions that are not devolved to the County Government of Kitui. It however excluded employees of parastatals and those serving under the National Police Service Commission. In particular the researcher sought to establish whether the independen...
ABSTRACT Customer retention is reflected on three crucial business attributes which include increased revenue, lower customer acquisition costs and increased referrals. Today, with rising customer acquisition costs, businesses are getting innovative and starting to take a proactive role in retaining their clients. Experts in service recovery and customer retention have documented that when service providers succeed in getting a high Customer retention, they not only attract more customers but...