ABSTRACT The hotel industry today faces high level of competition; therefore, success will come only to those who can accurately study what consumers want by examining the environment continuously and offering the greatest value to customers. Estimates of above 600 million global tourists travel to various areas of the globe yearly, thus leading to an ever-increasing need for hospitality services. In 2016 the tourism industry contributed about 10% to GDP, 9% to formal wage employment and 3.5%...
ABSTRACT The study focused on the influence of human capital factors on performance of devolved Governments in South Eastern Kenya region. The specific objectives of the study were; to establish the influence of employee resourcing on organizational performance of the devolved governments in South Eastern Kenya region, to examine the influence of employee compensation on organizational performance of devolved governments in South Eastern Kenya region, and to assess the influence of staff trai...
ABSTRACT Private investment is a powerful tool for maintaining and expanding an economy. Many developed and developing countries have for several decades relied greatly on private investment to solve their economic problems related to growth and development. This research focused on establishing the impact of factors of production on private investment in Kitui County. The Tobin Q theory, acceleration theory and neoclassical theory are just but a few theories that illustrate the different fac...
ABSTRACT The study has aimed to assess tendering procedures in public organizations in Tanzania; a case of Tanzania Revenue Authority (TRA) in Dodoma. The study specifically has focused on assessing and documented the existing tendering procedures in TRA, evaluate the effectiveness of tendering procedures in TRA and assess factors that contributed to the effectiveness of tendering procedures. A cross sectional research design was adopted; sample sizes of 50 respondents were obtained through...
ABSTRACT Technology is instrumental in enhancing organizational operations. This includes machinery and equipment that have been deliberately developed from the application of scientific knowledge. Human Resource has become a crucial source of competitiveness while striving for excellence in the business environment. The best performing firms rely not only on technology, patents of strategic position, but on the management of their workforce for sustained advantage in the market place. The fi...
ABSTRACT Despite the government reforms effort in the National Police Service, performance has continued to deteriorate with criminal activities increasing day by day. The Police received an increase of 1,448 crime cases during September to December 2018, marking 7% rise from the 19,815 incidents reported to the police in 2017. Although research has been done on motivation and training, challenges leading to this dull performance have not been adequately investigated and well understood hence...
ABSTRACT The purpose of this study was to establish the influence of operational strategies on enhancement of maternal and child healthcare service delivery in devolved healthcare units in Machakos County. The study objectives included: determining how capacity building mother child care strategy influence enhancement of MCH service delivery in Machakos County; establishing how resource mobilization strategy influence enhancement of MCH service delivery in Machakos County; investigating the i...
ABSTRACT A SACCO is a financial institution or organization that is formed by members who come together with a common goal or objective of offering savings and credit facilities at affordable interest rates usually less than the market rate among them. Previously the SACCOs have witnessed growth in their operations inform of increased membership, branch network expansions and some starting banking like services (FOSA) in view of increasing efficiency in their operations but due to competition...
ABSTRACT The concept of total quality management provides guiding principles and practices to improve the education quality. This study intended to investigate the effects of total quality management (TQM) practices on performance of public secondary schools in Makueni County. The research was conducted in public secondary schools in Makueni County. Fifty two (52) schools out of the three hundred and forty nine (349) public secondary schools in the county were randomly selected for the study....
ABSTRACT An assessment of the influence of strategic plan implementation on service quality in public hospitals continues to remain an area that need to be studied. Public hospitals continue to be blamed by the public for their quality of service yet these institutions have implemented strategic plan aimed at improving the service quality. Many scholars have studied on strategy formulation and implementation but little has been done on the influence of the strategic plan implementation on ser...
ABSTRACT According to the Kenya Publishers Association (K.P.A) there are forty-one companies engaged in book publication and have a clientele base all over East African Community (EAC) and across the world. The companies have a varied combination of organization structures ranging from Functional to Matrix, and clear expectations on the performance of its staff. The main objective of the study is to determine the effects of organization structure on performance of sales staff among Publishers...
ABSTRACT Service delivery process has not been an easy undertaking since it has been faced by numerous factors some emanating from outside the external environment others from within the organization. This research project was therefore an attempt to discuss the internal organizational factors on the service delivery in Kenya police service as an organization with police commands within Kitui County being the area of survey. This project assessed organizational culture, leadership, resources ...
Abstract The major focus of the study was to assess the role corporate entrepreneurship has played in the performance of Zimbabwean banks post dollarization (2010-2012). The multicurrency regime brought challenges to banks, which included limited foreign currency reserves, limited capital sources, illiquidity, limited market, market scepticism, and competition that has a bearing on the performance of banks. These challenges have resulted in loss of business for some banks and cases of bank c...
ABSTRACT The study examined the impact on the performance of insurance companies in Kenya using working capital management practices. The allocation of work assets is of major importance to the success of the organization. A moderate and vigorous style of working capital administration can be embraced by an organization. If working capital is poorly managed, funds are inappropriately linked to idle assets that lower the corporation's liquidity and vice versa. Efficiency in the allocation of j...
ABSTRACT A number of firms in the retail sector in Kenya have embraced electronic business strategies in an attempt to improve their profitability, sales turn over and efficiency. A report by Cytonn indicated that despite adoption of electronic business strategies, regional retailers are able to yield up to only 11.7% returns. African Consumer Insights report that the market penetration rate of retail chains is still low at a figure between 25% - 30%. Various challenges on supermarkets have a...