ABSTRACT The study was carried to establish the role of customer satisfaction and its effects on sales volume (a case study of Toyota Uganda). it was guided by a number of objectives which were to examine the factors that affect customer satisfaction, to determine ways to improve customer satisfaction, establish factors that determine sales volume, and to establish ways on how to improve sales. The study mainly concentrated on Toyota motor vehicles users. The study focused on Toyota Uganda t...
ABSTRACT In every organization there are certain marketing strategies that should be considered. This is because the performance depends on the strategies chosen. This has always been a problem to some organizations that choose poorly those Strategies. The aim of the objectives is to solve the problems concerning the strategies. Those objectives are as follows. i. To investigate the various marketing strategies offered by Uganda telecom so as to establish a clear picture on the ground. ii. E...
Abstract This research was concerned with review of the impact of training on the effective perfonnance of an organization. The focus was on training of the workers and fi.mctional managers. Different scholars have defined the term training differently in different ways but with one concept of getting skills and knowledge to perform a job. Training therefore cuts across from workers to top-level managers, from new corners to incumbents of the job. Flippo (1984) suggests that, "Training is the...
Ecotourism is new in Uganda and aims at benefiting local communities worldwide. In Budongo forest, it was introduced a few years back and one would expect it by now to be understood by the local communities and be appreciated if it is yielding benefits to them. The study was conducted between June and July in Budongo forest, Masindi district. The results showed that it was mainly indirect benefits that were being realized by the local communities. Although capacity building is one of the maj...
ABSTRACT The study sought to establish the effects of inventory control systems on performance of the stores department where by inventory control system is the planned methods of managing and storing the material at the lowest possible cost with out affecting the production and distribution schedule, it also involves the monitoring of the stock movement where as stores department is the department in an organization where goods purchased kept or stored to be dispatched to the intended use t...
Almost every business has a trading name, from the smallest market trader to the largest multinational corporation which is used to distinguish the company's themselves and their products. Brand is a distinctive symbol or name created with the intention to identify and recognize the goods or services of one seller or a particular group of sellers. Another purpose is to differentiate such goods or services from its competitors. As such a brand signals to its customers the specific source of ...
The pupose of the study was to establish the impact of group work on employee performance in Uganda Wild Life Education Center. The objective of the study was to exarnine the impact of group work on employee performance, to establish the relationship between group work and employee performance and to identify the objectives of group work. The researcher used questionnaires and interviews as the research instruments. The data collection comprised of both primary and secondary data. Also data w...
Abstract The fast growth in communication and information systems around the world generally and in East Africa in particular, has made it easier for major institutions to better organize their databases. In the case study of the Rift Valley Railways, the objective was to develop a costeffective computerized human resource management system. The researchers developed a system which was user-friendly and could be readily adopted by other organizations. A database was developed to store the use...
ABSTRACT Th~ study was carried out at Kampala International University (K. l. U) along Ggabba Road- Kansanga, Uganda. The study focused on challenges of International Human Resource to Performance of employees in an organization. The study objectives were as follows; 1. To find out how language can affect performance oflnternational Human Resource. 11. T u ftiid uut huv religion ~an affect performan.:e of lntemational human resource. 111. To find out how compensation plan can affect performa...
TABLE OF CONTENTS CHAPTER ONE ....................................................................................................................... 3 1.0 Background of the study ................................................................................................. 3 1.1 Statement ofthe problem ................................................................................................ 5 1.2 Purpose of the study ....................................................................
ABSTRACT This report focuses on the relationship between customer service strategy and customer retention in organizations. The study first broadly reviews the concepts of customer service and customer retention. Against the hypothesis that customer service is the key driver of customer retention, the study highlights the key components of customer service and how each of these components enhances customer retention in organizations. A review of existing Literature and analysis of works from...
ABSTRACT The study investigated the contribution of mountain gorillas to the development of tourism in Uganda, a case study of Bwindi Impenetrable forest national park. Objectives that guided the study included, to access mountain gorilla conservation in Uganda, to access the contribution of mountain gorillas in tourism industry, establish status of mountain gorillas in Bwindi impenetrable forest national park. The study was both descriptive and analytical in nature where it based on primary...
ABSTRACT In today's world, the introduction of advanced computer based information technologies in all sectors of activity turns out as one of the most effective means to lead to sustainable development. In this perspective, we have made a research work to assess how Cavendish University Uganda (CUU) can take advantages from these technologies to increase its productivity and maintain the best lever of competitiveness. This thesis will also serve me in the fulfillment of the requirements to ...
TABLE OF CONTENTS Terms and abbreviations i Table of figures II List of tables III Dedication Acknowledge V CHAPTER ONE 1.0 Introduction 1 1.1 Background of the study 1 1.2 Statement of the problem 3 1.3 Objectives of the study 3 1.3.1 Main Objective 3 1.3.2 Specific Objectives 4 1.4 Research Questions 4 1.5 Scope of the study 4 1.6 Significance of the study 4 1.7 Justification of the study 5 1.8 Conceptual Framework 5 1.9 Conclusion 5 CHAPTER TWO 2.0 Introduction 6 2.1 Recent Development 6 2...
ABSTRACT This study was designed to find out how the communication affects the organizational performance as selected case study of Bishop’s Senior School, Mukono was used. The questionnaires were provided to the respondents from the selected from Bishop’s Senior School, Mukono and the information obtained was quantitatively analyzed through the demographic descriptions. According to the findings of this study, the forms of communication used by Bishop’s Senior School are downward, in d...