Abstract/Overview ABSTRACT Travel and tourism is the largest, fastest growing sector and important part of the world economy today. It is the world's number one employer and in Kenya it represents more than 10% of gross domestic product. Western Kenya is an area of great geographical, agricultural, cultural and natural diversity, offering the tourists just as much, if not more, than many of Kenya’s better known tourist destinations. Despite the attractions and hospitality facilities in the...
Abstract The purpose of the study was to establish the role of customer orientation on customer loyalty in the hotel industry in Kenya. The study used the non-experimental cross-sectional survey design. A total of 147 hotels listed in the Kenya Association of Hotel Keepers and Caterers (KAHC) guide 2014 were studied. A census sampling technique was used. The respondents comprised of 147 customer relationship managers or equivalent. Semi structured questionnaires were used to collect primary ...
Abstract Tipping can be traced to Tudor England in the sixteenth century. This act transformed into a custom, spreading to many countries. However, tipping is observed differently from one country to the other and thus is not homogeneous from a global perspective. The act of tipping is thought to be motivated by various predictors, which were studied and are thought to influence peoples’ tipping behaviour. They include gender, income level, religion, nationality, hospitality exposure, alco...
Abstract/Overview Tourism development has principally focused on the tangible tourism products thereby overlooking the intangible element such as service. This study aimed to evaluate food service attributes in gastro-tourism development in the Western Tourist Circuit, Kenya. A total of 166 top and middle level managers were selected from 62 hotels for this study using multi-stage sampling method. Several food service attributes were identified and used to structure self-administered ques...
This research study investigates the evolving trends of marketing within the hospitality sector in India, a dynamic and rapidly growing market. The hospitality industry in India is experiencing significant transformations driven by technological advancements, changing consumer preferences, and evolving market dynamics. This study aims to provide a comprehensive analysis of the current marketing trends and strategies employed by hospitality businesses operating in India.The research utilizes a...
Abstract Whereas biological and chemical food safety contaminants have attracted considerable research attention, little is known about physical food safety contaminants. This study will therefore explore consumer knowledge and experiences of physical food contaminants in ready-to-eat-foods sold on the streets in Ghana. A self-administered questionnaire will be used to collect data from 305 consumers and analyzed using SPSS version 20.0. It is that physical contaminants were mostly present i...
ABSTRACT In the school catering setting, food handlers particularly those in boarding senior high schools are considered the most sensitive group responsible for all forms of contamination resulting in various forms of food-borne illnesses. The purpose of the study is to assess food safety in selected Senior High Schools in the Ho Municipality. Questionnaire and observation checklist were used to gather data on the food safety knowledge and practices of 97 food handlers recruited from boardi...
TABLE OF CONTENTTITLE PAGEDEDICATIONACKNOWLEDGEMENTTABLE OF CONTENTSCHAPTER ONE1.1 INTRODUCTION 11.2 STATEMENT OF THE PROBLEM 51.3 OBJECTIVES OF THE STUDY 51.4 SCOPE & LIMITATION OF THE STUDY 61.5 DEFINITION OF TERMS 10CHAPTER TWO2.0 LITERATURE REVIEW 122.1 WHAT IS A RESTAURANT? 122.2 DISTINCTION BETWEEN A RESTAURANT AND KITCHEN STAFF 142.3 SIGNIFICANCE OF A RESTAURANT IN THE SOCIETY. 16CHAPTER THREE3.0 METHOD AND PROCEDURE OF DATA COLLECTION 243.1 INTRODUCTION 243.2 SAMPLING PROCEDURES...
ABSTARCTThe research work is basically concerned with the international procurement and its justification. The research work covers the purchasing activities of Global Soap and Detergent Industry limited Ilorin. International buying is the procurement activities which involved source and obtaining needs or requirement from a foreign country for use in another country. International trade is particularly important to consumer in all nations. Nations trade in what they produce most efficiently ...
TABLE OF CONTENTTitle pageCertificationDedicationAcknowledgementTable of content CHAPTER ONE: INTRODUCTION1.2 Background information1.2 Need for the study1.3 Statement of the purpose1.4 Scope of the study1.5 Limitation to the study1.6 Research hypothesis1.7 Definition of termsCHAPTER TWO: LITERATURE REVIEW2.1 Economic depressions (inflation2.2 Food and beverages services2.3 Hotel Accommodation services2.4 Other associated products2.5 Hotel products2.6 Effect of economic depression (infla...
ABSTRACTThis research was carried out to know the usefulness of our local root and tuber crops as composite flour in bakery industry.Also, to put the readers mind off on the use of imported wheat flour and allow varied menu in Nigeria diet. It is also to minimize government expenditure and eradicate difficulties in importing wheat flour. TABLE OF CONTENTTitle pageCertificationDedicationAcknowledgementAbstractTable of contentCHAPTER ONE1.1 Introduction1.2 Background information1.3 Stateme...
ABSTRACT The primary aim of this project is to show the importance of Rice in our Country is embarked upon to examine the various ways in which Rice can be used for the production of snacks and bread in restaurant menu. Also to know the usefulness of rice and how it can be turned into fine flour to make snacks and bread. TABLE OF CONTENTS Title pagei Certificationii Dedicationiii Acknowledgementiv Abstractv Table of contentsvi CHAPTER ONE 1.0Introduction1 1.1Historical Background2 1.2State...
ABSTRACT The major objective of this work was to examine the economic importance of hospitality industry to the nation. A strategic random technique was used to select the respondents from the hospitality industries using interview and survey method. In conclusion, the outcome of this study reveals that hospitality industry is of great importance to the economy of the nation. TABLE OF CONTENTS Title page Certification Dedication Acknowledgements Abstract Table of contents Chapter One: Intr...
ABSTRACT The aim of this project is to enrich Nigerian menu with the use of soyabeans. Using semovita as control for soyabeans flour for the production of Amala, and using corn flour as control for soyabeans flour for the production of moinmoin. It is hoped that the findings would make these dishes from the above food materials known, accepted and included in the Nigerian menu in such a place like homes. Attempts were made to review relevant literatures to provide information in all areas cov...
TABLE OF CONTENT Title page Certification Acknowledgement Dedication CHAPTER ONE 1.1Introductions 1.2Needs for study 1.3Aims and objectives of the study 1.4Scope of limitations CHAPTER TWO 2.1Literature review 2.2Hotel classification 2.3Hotel for travelers 2.4Convention facilities 2.5Resort 2.6Residential hotels 2.7History of the hospitality industry 2.8History of tourism in Nigeria 2.9Tourist CHAPTER THREE 3.1The contribution of the hospitality industry to economic development 3.2Probl...