Human Resource Policies and Productivity in Sarov a Group of Hotels

Table of Contents

DECLARATION ............................................................................................................................. i

APPROVAL .................................................................................................................................. ii

DEDICATION .............................................................................................................................. iii

ACKNOWLEDGEMENTS ........................................................................................................ iv

Table of Contents ............................................................................................................................ v

ABSTRACT ................................................................................................................................ viii

CHAPTER ONE ............................................................................................................................. 1

1.0 Introduction ............................................................................................................................... 1

1.1 Background to the study ........................................................................................................... 1

1.2 Proble1n Statement .................................................................................................................... 2

1.3 Objectives of the Study ............................................................................................................. 3

1.4 Research Questions ................................................................................................................... 3

1.5 Hypothesis ................................................................................................................................ 4

1.6 Li1nitation of the Study ........................................................................................................... 4

1.7 Significance of the Study .......................................................................................................... 4

1.8 The Scope of the Study ............................................................................................................. 5

1.9 Definition ofTerms ................................................................................................................... 5

CHAPTER TWO ............................................................................................................................ 6

LITERATURE REVIEW ............................................................................................................... 6

2.0 Introduction ............................................................................................................................... 6

2.1 Conceptual Fra1nework ............................................................................................................. 6

2. 1. 0 Interpretation .......................................................................................................................... 6

2.2 Effect of recruitment to organization productivity ................................................................... 7

2.3 Effect of promotion policy on productivity .............................................................................. 9

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2.3.1 Pro1notion by seniority ........................................................................................................... 9

2.3.2 Pro1notion by Merit ................................................................................................................ 9

2.4 Effect of Health and Safety policy on performance ................................................................ 10

2.5 Need for Human Resources Policies ....................................................................................... 11

METHODOLOGY ....................................................................................................................... 14

3.0 Introduction ............................................................................................................................. 14

3 .1 Research design ...................................................................................................................... 14

3.2 Population of the study ........................................................................................................... 14

3.4 Sa1npling Procedure ................................................................................................................ 15

3.5 Data collection 1nethods .......................................................................................................... 15

3.5.1 Questionnaires ...................................................................................................................... 15

3.5.1 Interviews ............................................................................................................................. 16

3.6 Data control and measure1nent. ............................................................................................... 16

3.7 Data processing and analyzing ................................................................................................ 16

CHAPTER FOUR ......................................................................................................................... 17

PRESENTATION, ANALYSIS AND INTERPRETATION OF THE RESULTS ..................... 17

4.0: Introduction ............................................................................................................................ 17

4.1 Data Presentation .................................................................................................................... 17

4.2 Response Rate ......................................................................................................................... 17

4:3 Presentation, analysis and interpretation ofresults ................................................................. 17

4:3: 1: Outcome of human resource policy on organization productivity ..................................... 17

4.3.2 Activities that lead to employee motivation ........................................................................ 19

4.4 How human resource policies are being used ......................................................................... 21

4.4.1 How recruitment policy is being used ................................................................................. 21

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4.4.2 The relationship between human resource policies and productivity .................................. 22

4.4.3 How is promotion policy being used? ................................................................................. 24

4.5 BACKGROUND .................................................................................................................... 25

Table 4.5.1 Gender of respondents ............................................................................................... 25

4.5.2 Age of the respondents ......................................................................................................... 26

4.5.3 Departinents ......................................................................................................................... 27

4.5.4 Position and designation ...................................................................................................... 29

CHAPTER FIVE .......................................................................................................................... 30

SUMMARY, CONCLUSIONS AND RECOMMENDATIONS ................................................. 30

5.1 Introduction ............................................................................................................................. 30

5.2 Su1n1nary of Findings .............................................................................................................. 30

5.4 Recom1nendations ................................................................................................................... 31

5.5 Areas for further studies .......................................................................................................... 32

Conclusion: ................................................................................................................................... 32

QUESTIONNAIRE ...................................................................................................................... 33

REFERENCES ............................................................................................................................. 38

APPENDIX A ............................................................................................................................... 40

APPENDIX B ............................................................................................................................... 41