ABSTRACT
This project work is on the impact of information technology in the banking industry. And Sky Bank will be chosen as a case study.
In doing this, both primary and secondary data were collected to solve the research problem. The population of the study comprises of the personal of Sky Bank and the customers that patronize their services.
The research instrument used for data collection were questionnaire and oral interviews. Tables, frequencies and percentages were used in presenting and analyzing the data collected. The chi – square statistics was used at 5% level of significance to test the various hypothesis.
From the data analysis, the researcher came up with the following findings:
-That the customer are not satisfied with the level of information technology of the Bank
-Then based on the findings above the researcher recommended the following that the bank should:
(a)Improve the information technology to help them enhance efficiency of the services and satisfy their customers
(b)That the bank should continue to source for information that would help them satisfy their customers.
(c)The problem of funds and high cost of information should be taken care of by releasing fund which will be used to improve the quality of information technology of the bank.
The conclusion of this study is that information technology of Sky bank has a vital role to play in enhancing the efficiency of the services provided by the company.
TABLE OF CONTENTS
Title Pageii
Approval Pageiii
Dedicationiv
Acknowledgementv
Abstractvi
Table of Contentsvii
CHAPTER ONE
1.0Introduction 1
1.1Background of the study 1
1.2Statement of Problem4
1.3Objective of the Study 6
1.4Research Hypothesis 7
1.5Significance of the Study 8
1.6Scope of the study 10
1.7Definition of Terms10
CHAPTER TWO
2.0REVIEW OF RELATED LITERATURE11
2.1Review Of Related Literature11
2.2Banking environment in Nigeria 14
2.3Application of information system applied in banking industry 18
2.4Types of information system allied in banking industry 21
2.5The impact of information technology to all state bank (Head office in Enugu)25
2.6Organizational Profile 28
CHAPTER THREE
3.0RESEARCH METHODOLOGY31
3.1Sources of Data31
3.2Area of Study 32
3.3Population of Study 33
3.4Sample of six Determination 33
3.5Research Instrument 34
3.6Treatment of Data 35
3.7Questionnaire Distribution 35
CHAPTER FOUR
4.0DATA PRESENTATION, ANALYSIS AND INTERPRETATION 36
CHAPTER FIVE
5.0SUMMARY OF FINDINGS, RECOMMENDATION AND CONCLUSION
5.1Summary of Findings 64
5.2Recommendation 66
5.3Conclusion 67
Bibliography
Appendix.
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