IN-SERVICE TRAINING AND SERVICE DELIVERY IN PUBLIC HOSPITALS IN BUNGOMA COUNTY, KENYA

Despite the efforts of the medical society and health staff alongside the advancements in medical technologies, patients’ dissatisfaction and complaints remain a norm rather than an exception in Kenya today. Effective training programs create desired knowledge, skills, attitudes and abilities of the employees to perform well on the job and impact employee motivation and commitment. The purpose of this study was to assess the effect of in-service training and service delivery in public hospitals in Bungoma County, Kenya. The objectives of the study were to determine the effect of training needs assessment on service delivery in public hospitals in Bungoma County, to evaluate the effect of training methodology on service delivery in public hospitals in Bungoma County, to examine the effect of training evaluation on service delivery in public hospitals in Bungoma County and to establish the moderating effect of organizational factors on the relationship between in-service training and service delivery in public hospitals in Bungoma County. The researcher used a correlation research design. Stratified proportionate random sampling was used to acquire a sample size of 196 nurses and data was collected using questionnaires. Validity of the data collection instruments was determined by conducting a pilot study at the Matete Health Centre in Kakamega County.Cronbach’s alpha score for reliability was 0.7 and data analysis was done using SPSS version 21. Descriptive statistics included measures of central tendency and measures of dispersion and inferential statistics involved Pearson’s Product Moment Correlation test and T-test. The research findings of this study were represented in tables. The expected result of this study was in-service training increased nurses’ productivity and output in public hospitals through timely initiation of treatment to patients, increasing the number of patients served while on duty and reducing patients’ complaints to the very minimum.