ABSTRACT Sensible employee behavior translates to a healthy work culture, a motivated and engaged work force which translates to productivity and efficiency. Employees can at times exhibit patterns of behavior that might be considered as toxic behavior. How employee behavior in a service company is very important as it can determine whether organizations will meet their goals, this is because customers are the most important component in this industry. The human resource and administrative un...
ABSTRACT Corporate governance is of great importance for financial performance. In Africa, Savings and Credit Cooperative Organizations (SACCOs) have been growing as a strong tool to meet financial needs. This is because, cooperatives are well placed to bring about equitable development and justice. However, SACCOs like any other business, are faced with challenges in their quest for growth and corporate governance stand as one of the main challenges facing SACCOs. Some of these SACCO sh...
ABSTRACT Selected trade unions activities area is key in study and considerations are made for any unionized organization in Kenya especially the public sector. University education is centered on quality based on the participation of all the involved members and aiming at long term success through expansion. This eventually benefits all members of the unions and the organization at large. Public universities in Kenya have been growing significantly over the last few years due to increased e...
The banking sector primarily differing from the other section of the market vast quandary for administration and financiers comparable is whether or not a most favorable capital structure exists and the way numerous capital structure choices each immediate and lasting persuade business level of performance. The choice on which capital structure to select is among the foremost important and decisive choices within the banks as a result they have an influence on the financial performance o...
Globally most of the businesses are exploiting areas where they can improve performance in the organization.SACCOs have been facing challenges from competition from commercial banks and limited resource. Based on capabilities and resource, proper strategies can be engineered to improve performance and develop in high competitive environment. The study aimed at establishing the influence of implemented strategies on organizational performance at Kenya Highlands Savings and Credit Coopera...
Total Quality Management has been proposed to improve customer satisfaction and has received considerable attention in the recent studies. Despite the recent effort on Total Quality Management, little work has been done on the effect of TQM on Customer satisfaction in institutions of higher learning in Kenya. This study sought to establish the effect of Total Quality Management practices on Customer satisfaction in institutions of higher learning in Kenya. A case of selected universities...
ABSTRACT Small and Medium Enterprises (SMEs) make up the biggest chunk of any country’s economic block with its capacity to gainfully engage the highest number of workforce. Effective and efficient performance of the economic sectors is critical to economic growth. Sadly, though a lot of resources have been pumped to the sector by the Kenyan government, much is yet to be attained. The sector has been experiencing failure for the last decade. The study looked at how knowledge management str...
ABSTRACT The overarching objective of any going-concern business entity is performance sustainability. However, performance sustainability challenges continue to persist in the banking industry despite appropriation of different performance management strategies. This challenge obtains in commercial banks in Kenya as evidenced by the recent assumption of cost rationalisation measures, increasing volumes of non-performing loans, acquisitions, liquidation, and statutory management of some bank...
ABSTRACT The sheer number of orphaned and vulnerable children is overwhelming. Many wellmeaning donors are funding orphanages as a solution to the problem. However, orphanages are expensive and can only reach small numbers of children. Research by the World Bank in Kenya for example; found the cost of operating orphanages to be six times higher than the cost of caring for children in the community. While institutions can serve as a temporary and last-resort response for children with no othe...
ABSTRACT Financial Audits in the public sector have since independence been carried out manually in the Country. The use of this manual approach in the performance of auditing had raised queries as to the quality of audits, detection of fraud and timeliness of reports presented to parliament. Through the adoption of Integrated Financial Management Information Systems in Government Ministries, the financial function and operations have since been automated. With the shift of the Government fi...
ABSTRACT Commercial banks play a vital role in the allocation of capital resources and risk sharing of future flows in any given economy or country. An efficient and effective banking industry in any economy facilitates business cycles which bring about increased growth and welfare in that country. Therefore, the financial performance of commercial banks is of great importance to a nation. However, the profitability of commercial banks is affected by the changes in monetary policy. Monet...
ABSTRACT Risk management framework is important for the financial stability of Deposit Taking Saccos (DTS) and other money lending institutions in Kenya. Effective risk management can decrease the probability of default and ensure financial stability in the Savings and Credit Cooperative Societies. The aggregate ratio of non-performing loans to gross loans of Deposit Taking SACCOS has increased in successive years since 2013 while there level of compliance with capital adequacy ratios as...
ABSTRACT Microfinance institutions (MFIs) were established to fill the gap in the financial services sector by providing funds to the poor and lower income group and thus alleviating poverty and enhance their business activities. In the credit market, agency problem, moral hazard and adverse selection exist because of information asymmetries. Information asymmetries are the main obstacle for MFIs to provide loans to clients. This study sought to analyze socio-economic issues that affect loan ...
ABSTRACT This research project is on the implementation of strategies and performance of public research institutions in Kenya in the case of the KEMRI-Wellcome Trust Research Programme (KWTRP) in Kilifi County. Implementation of strategy in most of the donor funded institutions is primarily driven by the availability of financial resources yet this is just one of the factors that affect implementation of strategies and performance of these organisations. The question that the study sought to...
Employee turnover is a great concern to public health practitioners in developing nations due to the fact that most employees in hospitals are favoring being employed in hospitals from developed nations. Nevertheless, the poor state of customer service in some public hospitals in Kenya has caused high turnover and weak self-esteem among staff, making it difficult to guarantee 24-hour coverage resulting in problems with patients care. Thus, the general objective was to establish the effec...