ABSTRACT Human resource strategies and succession planning have attracted significant interest among scholars. Research reveals the insufficient quality and lack of effective planning in the management of human resources in departments. Human resource strategies and succession planning are crucial for sustainability, steady performance, and competitive advantage by the public sector. This research aimed at studying human resource management strategies in the public sector and their impact on...
ABSTRACT Creating satisfied and loyal customers is a key concern of managers today and it will remain in the future. It is well accepted that customer satisfaction is both a goal and a marketing tool for customer-centred companies. Customers’ satisfaction which leads to purchase is a significant factor that leads business to success. The main objective of this research was to analyse the factors influencing customer satisfaction in the Kenyan mobile cellular industry. The study was based o...
ABSTRACT There are six (6) building blocks in the health systems, namely health service delivery, health information systems, healthcare financing, health workforce, medical technologies and products and health leadership and governance. Since devolution of healthcare services in Kenya in 2013, there has been an increased investment in the various building blocks of healthcare, with varied improvement in health outcomes. Health leadership and governance has not received much attention of the...
ABSTRACT Organizations are facing the hurdles of retaining their most valued employees with the current cutting competition among companies to have team of high performing workers. Studies have shown that the healthcare industry has very high staff turn-over with doctors who are key drivers of the healthcare industry having an average of 3 years’ length of stay in one particular employer. Some health facilities such as AAR however buck this trend. AAR Healthcare is one of the Tier 1 leadin...
ABSTRACT The Kenya Vision 2030 envisions a globally competitive financial sector and proposes transforming the banking sector to have fewer, stronger and larger scale banks. In this regard, the National Treasury proposed and implemented an increase in the minimum core capital requirement in 2008 and proposed a further increase in 2015 and 2016 to improve competition in the banking sector, increase the level of savings in the economy and strengthen banks. This study sought to find out the eff...
ABSTRACT Health financing systems are critical for reaching universal health coverage. This is achieved by raising funds for health, reducing financial barriers to access through prepayment and subsequent pooling of funds in preference to direct out-of-pocket payments. As Kenya renews its focus on achieving Universal health coverage by 2022, Kitui County introduced a customized insurance scheme called Kitui County Health Insurance Cover (KCHIC) in August of 2017. Being the seventh largest co...
ABSTRACT The relationship between market orientation and business performance has been widely studied by scholars in marketing. Even though these studies have concluded that market orientation leads to better business performance, no studies of this nature have been done in the healthcare sector in Kenya. The purpose of this study was to test this relationship in the healthcare context in Kenya. The findings would be useful for healthcare managers in Kenya on whether to adopt it as a strateg...
ABSTRACT Despite tremendous reforms from the Government of Kenya and NHIF to improve access to insurance coverage among its most vulnerable population, the health insurance uptake among the poorest quintile remains low. Many studies show that there is a high need for more diverse financial service options (such as savings products) that will help people manage short-term liquidity and long-term investment in the face of tremendous uncertainty in their incomes and consumption needs – unfore...
ABSTRACT Digital nano credit has gained prominence in Kenya because it serves the portion of the population which has not been reached effectively by commercial banks. The requirements for qualification are relatively relaxed as compared to those of the commercial banks; they also process loan request faster than most of the commercial banks. The justification for the study is premised on the fact that little attention has been devoted to study the impact of digital nano credit on the econom...
ABSTRACT Work settings are the focal determining factor for the motivation of workers. As the public health care segment in Kenya suffers from problems of professionalization with human resource, the private healthcare sector is expanding fast with the emphasis on management of human resource lying at the centre of the success of private health facilities. The purpose of the study was to establish the role of human resource management practices on the healthcare workers motivation in Machako...
ABSTRACT Much has been written about Kenya’s silicon savannah – a promising digital entrepreneurship ecosystem powered by high mobile penetration, high mobile money services and high mobile Internet penetration that has catapulted Kenya to the fore front of Africa’s digital renaissance. However, on one hand, Kenya is yet to fully reap the rewards of this ecosystem in the form of the creation and proliferation of high growth digital firms. On the other hand, the number of universities o...
ABSTRACT The expertise and influence of managers can significantly impact the performance and success of an organisation. It is important for managers to be engaged if they are to engage the rest of the workforce. Engaging managers involves creating an environment where they can be absorbed, dedicated and invigorated in their roles. Using the social exchange theory as a basis, this quantitative study sought to assess the factors that influence engagement of management employees in Kenya. The...
ABSTRACT The Community Health Strategy (CHS) is an approach that aims to improve the health status of communities through initiation and implementation of health actions at household and community levels. CHS is a highly effective way of changing healthcare practices and careseeking behavior. However, implementation of the strategy remains patchy, mostly due to challenges of retaining community health Volunteers (CHVs). Kwale, like other Kenyan counties, continues to grapple with CHV challen...
ABSTRACT The role of the Human Resource Management function in many health care facilities in Kenya is in disarray. The shortage of health workers reveals challenges with recruitment, training and workforce planning. Rural areas in Kenya are mainly occupied by people from low income backgrounds. It is challenging for such people to access mainstream healthcare facilities due to their low income. Some rural areas are very remote making it difficult for people within the areas to access health...
ABSTRACT Current empirical literature suggests that majority of today’s organizations are embracing change to reduce costs, increase competitiveness or growth, and increase efficiency. However, the anticipated change is sometimes not achieved and may also negatively impact the organization’s functional units and its employees. Technology has been proven to be not just a major cause of transformative change in many organizations but also an enabler of change. The adoption of technological...