ABSTRACT The Ugandan real estate sector has witnessed heightened growth, with tenants increasingly demanding improved property management services. All this amidst limited empirical studies to determine what really matters to the tenants to cause the necessary satisfaction. The general objective of the study was to examine the extent of tenant satisfaction with the quality of property management services of shopping malls in Kampala, Uganda. The specific objectives of this research included ...
ABSTRACT The aim of this study was to examine the relationship between bank financial performance and stock price returns. The paper serves to address the gap in expected market return projections, from an investor and shareholder point of view, when using reported financial metrics predominantly ROE. A wide body of literature centers on ROE as the predominant measure of bank profitability. This study introduces other metrics as alternatives; efficiency assessed through the total expenditure...
ABSTRACT Tourism sector in Kenya holds a strategic importance in the country’s economy providing significant socio economic benefits. Tourism sector is sensitive to taxes, however it cannot be exempt from them since tax is a significant source of revenue for national budget. VAT most strongly affects the tourist competitiveness of the country. The purpose of the study was to assess the effect of Value Added Tax Act, 2013 on tour value chain in Kenya’s tourism industry. The study was base...
ABSTRACT The 5S quality management approach involves, sorting, setting in order, shining, standardizing and sustaining the improvements. The concept has been adopted by the Kenyan Ministry of Health, through the Kenya Quality Model for Health (KQMH) framework because it provides a solid foundation for achieving operational excellence. While it is a relatively straightforward concept, most facilities find it hard to sustain 5S improvements over time, reverting to poorly organized work places ...
ABSTRACT The provision of quality and affordable healthcare remains a challenge for many countries and has been shown to be constrained by many factors including economic, social and political factors. This then results in an imbalance between the supply and demand for health services. Shortage of skilled health workers then provides further strain on improving access to quality health services. Therefore, there is a need to establish how to make the most of this rare resource, including how...
This study sought to investigate factors influencing listing of Small and Medium Enterprises (SMEs) on Growth Enterprise Market Segment (GEMS) in Kenya. The purpose of the study was to investigate whether the level of information awareness, business profile and managerial competence influence the listing of SMEs on GEMS. The study was grounded on two theories namely pecking order theory and agency cost theory which support best practices on listing at the stock exchange. The study adopted a d...
ABSTRACT This study sought to investigate the factors affecting agents‟ liquidity challenges in Nairobi County. It adopted a mix method cross-sectional study of agents, master agents, provider representatives and bank representatives. The study had three-fold objective: to establish the relationship between agent factors and liquidity challenges, to establish the effect of supply side factors on agent liquidity challenges and to explore agent perceptions towards liquidity management mechan...
Abstract Imports from India and China constitute over 40% of the total value of pharmaceutical imports into Kenya. However products made in these countries are faced with the challenge of being perceived in the context of the country of their origin. This concept has identified that national stereotypes of products and services from a country exist and they affect the product evaluation and purchase intention of the market. The purpose of this study is to identify the perception of Kenyan ph...
ABSTRACT Road infrastructure remains an important ingredient to the economic development of Kenya as most transport is through this medium. The government has earmarked improvement of road infrastructure as an important part of its vision 2030. However, lack of financial and technical capacity has resulted in the Kenyan government seeking assistance from the World Bank to finance its road projects. This study analysed the critical success factors for the timely completion of World Bank proje...
ABSTRACT The study focused on factors that influence adoption of online trade services among corporate customers of a tier II international bank in Kenya. It sought to determine the association between predictor variables (perceived usefulness, perceived ease of use, self-efficacy, awareness, and volume of transactions) and user acceptance of online trade services among corporate customers of a tier II International bank in Kenya. The study used the Technology Acceptance Model theoretical fr...
ABSTRACT Electricity as a source of power for production is a key aspect in the growth and development of the manufacturing sector. The availability of electric power and its costs directly affects the quality, quantity and cost of production. However, there lacks substantive studies on the contribution of proportionate costs of mains electricity in determining the overall production cost from the manufacturing companies in Nairobi. Thus, this study evaluated the role of mains electricity as...
ABSTRACT Software as a service is a model that has recently been used to offer software systems in the world. The purpose of this research was to investigate the factors influencing implementation of ERP system as a SAAS among Small and Medium enterprises within the Manufacturing Industry in Nairobi County. Specifically, the study sought to establish the organizational, environmental and technological factors influencing the implementation of ERP system as a SaaS among SMEs within the manufa...
Abstract Strategic Planning has generally been held by not-for-profit organizations as a key success factor for achieving short term and long term goals. These organizations generally consider themselves successful if they are able to attract funding to execute their mission. It is believed that not-for-profit organizations which are successful in terms of financial management outcomes achieve such success as a result of effective implementation of strategic plans. However, little informatio...
ABSTRACT The importance of entrepreneurship in the creation of jobs and the economic advancement of nations has led many countries to encourage entrepreneurial educational in various academic disciplines such as management and business in order to inspire learners to become entrepreneurs. Developing countries like Kenya which are persistently plagued by low levels of entrepreneurship and high levels of unemployment thus present the ideal case for entrepreneurial education to be embedded in c...
ABSTRACT Effective talent management is a critical factor in the performance of any organization. NonGovernmental organizations depend on reliable and dedicated workforce to achieve their social missions in order to gain legitimacy with a broad range of stakeholders, manage the dependence on donors and reconcile diverse performance expectations. Yet they often experience difficulties in recruiting and retaining top quality workers given their unique context, including reliance on time-bound ...