Abstract The existing studies on the relationship between government spending and economic growth provide inconclusive empirical evidence. This study examines the causal relationship between government spending and economic growth for the Namibian economy by employing general government (final) consumption expenditure and real Gross Domestic Product (GDP) data for the period 1980 to 2012. The study employs the pair wise Granger causality test, Co-integration test and Vector Error Correction ...
Abstract This project involved an examination and a comparison of customer service training programs offered by both micro/small and large/medium retailers in Ondangwa, Namibia. The goal of the study was to determine and classify the types of customer service trainings offered to employees of differently sized firms in Ondangwa, in addition, to determining the effectiveness of the trainings offered. The study only looked at the retailers and their employees in Ondangwa, using, both quantitati...
ABSTRACT This research studied an analysis of the tender process in the government of Namibia. The findings of the study revealed that ethics, awareness and training influence the compliance of procurement regulations in government. The study acknowledges the importance of ethics, awareness and training in compliance to procurement procedures and regulations. However, a lot needs to be done to improve ethical conduct, knowledge of employees on procurement regulations and training because fail...
ABSTRACT Nowadays, many organisations, including educational institutions, realise that traditional resources are not the only sources that should be managed during the transition to Knowledge Economy and Knowledge Society. Knowledge has become a strategic organisational resource for the 21st century that should ensure stable growth of performance and competitiveness for an organisation. The critical analysis of literature revealed that the role of knowledge management (KM) in achieving and s...
ABSTRACT The study on the effectiveness of mobile money services on performance of SMEs in Tanzania was conducted in Dar es Salaam city. The study focused on examining the financial and operational factors influencing the usability of the mobile money services by the SMEs owners and determining the relationship between the financial and operational factors influencing the usability of the mobile money services and performance of SMEs respectively. Three municipals ward namely Kinondoni, Ilal...
ABSTRACT The spread of mobile phones across the developing world particularly SubSaharan Africa, is one of the most remarkable technology stories of the past decade as well as Tanzania. This study aimed at finding the “Customer Satisfaction on the usage of Sim-Banking in Tanzania, specifically in Dodoma Urban District”. It attempted profoundly to acquire information on factors influencing customer satisfaction on the usage of sim-banking, to determine the overall customer satisfaction on...
ABSTRACT This study aimed at examining the criteria employed in allocating School Feeding Program [SFP] and its subsequent effects in primary schools of Tanzania taking Manyoni district, Kintinku Ward as a case study. This study specifically focused on examining the criteria employed to allocate SFP, determine the effects of SFP on performance, enrollment, attendance and drop out among students and challenges affecting the program as such. The study adopted cross sectional design with a case...
ABSTRACT The study investigates the effect of strategic planning on the performance of local government in Tanzania. Specific objectives are; to assess the effects of setting objectives on the performance of local governments, assessing the effects of budgetary allocations on the performance of local governments and to assess the effects of performance review on the performance of local governments. A descriptive research design was employed using 70 respondents who were employees with quest...
ABSTRACT Since, the implementation of the 1985 structural adjustment programs in Tanzania many sectors of the economy including mining were privatised. With time, peasants flocked the mines in numbers as artisanal and small scale miners (ASMs). As time passed, complaints emerged that, artisanal and small scale miners were selling their minerals through dealers, who were paying them low prices relatively to the market prices. This study was conducted to assess the pricing practices of ASMs. T...
ABSTRACT This study assesses the effectiveness of service delivery and technology utilization in banking sector. It was conducted in the CRDB Mbinga branch. Specifically, the study examined the implementation technology in services provided by banks and challenges facing the Mbinga CRDB Bank branch. The study look at the self-service technology such as ATM, internet banking and telephone banking together with other bank services like loan, account and how it impacts on the customers’ supp...
ABSTRACT Performance appraisal system(s) is crucial in assessing public sector employees. The drive for public sector reform for employee’s performance is significant to the measures set out on targets to organisations main objectives. This quantitative and qualitative study, therefore sought to investigate the effectiveness of performance appraisal system in the public sector in Namibia using the Ministry of Works and Transport Headquarters as a case study. The population of the study cons...
ABSTRACT The objectives of this research are to outline the benefits of involving line managers as internal coach in improving staff performance, to outline how the First Bank of Nigeria can motivate its line managers for more involvement in subordinate coaching, and give an outline of how the First Bank of Nigeria could organize its line managers to efficiently and cost effectively train and coach her staff. For the First Bank of Nigeria, these line managers are Heads of Units such as Branch...
RACT This study measured the impact of being listed on the Namibian Stock Exchange on stakeholder value creation. The study was prompted by the concerns raised by the Minister of Finance in the Namibia Financial Sector Strategy: 2011-2021, where she referred to the low levels of liquidity on the NSX. The study is aimed at establishing whether being listed on the NSX creates value for stakeholders. A study was conducted with eight Namibian listed companies. Financial ratios and the share price...
ABSTRACT This dissertation examines the relationship entailed in, and the impact of, sharing accommodation on the hotel occupancy rate in the Kingdom of Swaziland. The entrance of sharing accommodation platforms onto the hospitality marketplace has been characterised by concerns of potential declines in demand for hotel rooms and discrepancies in hotel regulatory controls. Despite considerable research having already been undertaken in this area in the developed countries, a gap remains in th...
ABSTRACT The study explored financial risks faced by educational institutions in their operations. It focuses on how educational institutions identify, measure, monitor and manage the financial risks they are faced with and how the risk management strategy benefits the institutions. The main objective of the study was to study the nature and extent of credit and liquidity risks faced by Namibia Business School for the period between 2009 up until 2011. The study aimed to identify an effective...