ABSTRACT This study aimed to examine the effectiveness of Fiscal Decentralization (FD) on service delivery in Local Government Authorities, taking Dodoma Municipal council as a case study. Specifically, this study intended to examine the institutional capacity of the municipal council and the community, benefits of the FD and Obstacles to FD on service delivery. Based on the sample of selected wards, data were collected to assess the impacts of fiscal decentralization on services delivery at...
ABSTRACT This study assessed the influence of organizational culture on employees' job satisfaction in Tanzania. Specifically, the study assessed the influence of adaptability culture, consistency culture, and communication culture on the employee‘s job satisfaction at PSSSF. A case study design was adopted whereby PSSSF was used as a case. The study was approached quantitatively, where quantitative data was collected through questionnaires from 166 PSSSF employees who were sampled based o...
ABSTRACT This study is aimed at examining the influence of customer relationship management on the customer satisfaction of restaurants in Dodoma City. The sample size comprised 120 respondents. Data collection methods included an interview, questionnaire and documentary review. Data were analyzed using descriptive and inferential statistics which involved correlation analysis. Multiple regressions were used to find the relationship between Customer Relations Management (CRM) and customer�...
ABSTRACT Higher learning institutions in Tanzania has been using marketing mix strategies to reach their objectives and satisfying their customers. The objective of the study was to analyze the relationship between marketing mix strategies and customer satisfaction in learning Institution in Tanzania. The study adopted qualitative research under the case study design to suit the nature of this study. The case study approach was considered to be appropriate for this study because issues relat...
ABSTRACT The study on contributions of construction mining materials to poverty alleviation specifically focused on identifying types of construction mining materials present in Dodoma municipality. The study aimed at examining the demand of construction mining materials, contribution of construction mining materials on income earning and lastly, to examined the strategies and policies issues to improve the poverty status of the stakeholders in the study area. The study employed a cross sect...
ABSTRACT Specifically the objectives of the study were to (i) determine the benefits of using EFDs in revenue collection (ii) examine the perceptions of taxpayers towards the use of EFDs machines in revenue collection and (iii) identify challenges towards the use of the EFDs in revenue collection. This study adopted the survey research design which was most appropriate as it entailed gathering of primary data from tax payers who using EFD machine in revenue collection. The population consist...
ABSTRACT The purpose of this study was to examine the impact of relationship marketing in customer retention in NMB at Arusha City Council in Tanzania. The study was guided by four specific objectives which were to understand the relationship marketing strategies employed by NMB Bank, to assess customer‟s perception of relationship marketing strategies employed by NMB Bank, to investigate the level of retention in NMB Bank and to examine the impact of relationship marketing strategies on c...
ABSTRACT The aim of this study was to assess the challenges facing PAYE tax payers taking SUMATRA Dar Es Salaam as a case study. The specific objectives of this study were to assess the administration of PAYE tax, the extent of tax burden and measures to improve payment of PAYE tax. This study employed a triangulation of approaches such as case study and cross sectional design. A total of 48 respondents -workers were randomly sampled to get data on the problem. Data collection was done throu...
ABSTRACT This study aimed at assessing people‟s access to financial services in rural remote areas in Tanzania by taking Kilindi district as a case study. The study specifically focused on the performance of financial services in rural areas; determining the factors affecting rural people to have access to formal financial services and the risks that rural people face through using informal financial service providers. The study adopted cross sectional design so as to get the desired data...
ABSTRACT This study is to assess the extent of eco-tourism development in Zanzibar, concentrating on areas of Stone Town, Nungwi and Menai of Unguja Island. The main objective of the study was identifying out eco-tourism factors and strategies influencing eco-tourism development in Zanzibar. More specifically, the study examined influencing factors including inhibiting factor for eco-tourism development, favouring factors and challenges, strategies for eco-tourism and further potentials area...
ABSTRACT Using field data as well as secondary information, this study aimed at reviewing the operational mechanism of the existing formal and informal credit arrangements in Kongwa district in Dodoma region with the view to assess the performance in serving micro-enterprise sector with particular reference to crop farmers. The study aimed to examine the contribution of commercial banks and retail banks credits to crop farming productivity in Kongwa district. The study used cross-sectional s...
ABSTRACT This study was conducted at SIO in Dodoma Region and the purpose is to analyse the effective of training and development programmes in the organizations. The study intends to address the following objectives; the importance of training and development programmes in the organizations, performance of employees after training courses, and challenges/ problems faced by both employers and employees before, during and after training courses. In order the study to be scientific, primary an...
ABSTRACT The study focused on the assessment of the Challenges Facing Local Government Authorities in Collecting Property Tax for Service Delivery Improvement in Mpwapwa District Council – Dodoma. It was guided by the following specific objectives:-to examine the extent of collection of property tax in Mpwapwa district council, to identify the proportion of collected revenue spent in service delivery related with improving the value of properties in the study area and to examine challenges...
ABSTRACT Despite the important role played by users (individuals) and organisations (LGAs) who play the role in revenue collection through the use of Electronic Fiscal Devices (EFDs) still there are challenges associated with revenue collections in LGAs. From this case, this study examined the influence of organisational and individual behaviours on the revenue collections of Dodoma City Council (DCC) and Singida Municipal Council (SMC). A total number of 178 revenue collectors from DCC and ...
ABSTRACT The study was put in place in order to accomplish four objectives. The objectives were; to understand the drivers of employee job satisfaction under the study area, to investigate if motivated employees become satisfied with their jobs, to investigate if satisfied employees become good performers and to assess the level of customer satisfaction with services rendered by employees. The study was conducted using explanatory case study design and was based at UDOM as the platform. Data...