Abstract This research is about tbe provision of quality services by banks and its effect on customer retention. Almost all of the services being offered by banks are the same or slightly differ which in turn makes the banks to compete for customers. Thus the provision of quality services comes into consideration and basically concentrates on the issues tbat produce a negative effect on the services received by the customer. Therefore are the banks doing what it takes on providing the quality...
ABSTRACT Due to the declining performance of loan clients and their performance which has been dilapidating over years despite the decentralization process by the government which has brought financial services nearer to people, there has been a drastic decline of people borrowers from banks. The process of client evaluation and capability to pay back through identification, measurement and other administrative concerns are emphasized. Whether this is the cause of poor performance of loans an...
ABSTRACTThis study was to establish the relationship between income tax administration and profitability of small-scale business enterprises in Kikuubo B. Kampala Central. The studyaimed at assessing the profitability of business enterprises in Kikuubo B. Kampala Central; finding out if taxpayers are aware of all their tax obligations, know how income tax isadministered, policies and problems affecting them as well as their businesses.The study was guided by the following research o...
ABSTRACT The objective of this study was to establish the effect of initial Public Offer (IPO) on performance of the stock margent in Kenya. This study will specifically look at a case study of safaricom Ltd. The management of public offers is significant to investors, issues and the government, which in this case represents the interest of the masses and welfare improvement, in the process of analyzing the price patterns, to proactively manage their pmifolio and develop strategies that lead ...
ABSTRACT The study sought to determine the effect of government incentives on the performance of small and medium enterprises in Uganda and the specific objectives were; to determine the government incentives given to small and medium enterprises in Uganda, to determine the level of performance of small and medium enterprises in Uganda and to determine the relationship between government incentives and performance of small and medium enterprises in Uganda. The study used a survey research des...
ABSTRACTThe success of any organization depends largely on the motivation of the employees who are essential to the prosperity, productivity and performance of any company. Motivationis the key to creating an environment where optimal performance is possible. There are several approaches to how employees can be motivated. Some are motivated by financial(monetary) incentives whilst others are motivated by non-financial (non-monetary) incentives.The purpose of this study was to d...
TABLE OF CONTENTS DECLARATION ............................................................···················· i APPROVAL .....................................,,,,,,,,,,,............................................. ii DEDICATION ......................................................................................... iii ACKNOWLEDGEMENT .................................................................... iv TABLE OF CONTENTS .................................................
ABSTRACT The design of this project aims at establishing the effect of customer service and customer satisfaction in MTN Uganda. The literature review focuses on how customer service could affect customer satisfaction. The Researcher employed descriptive cross sectional and analytical research where observation interview and questionnaire guides were used. The respondents under study were MTN customers, it involved a collection of primary and secondary data, percentages and tables were used i...
Table of content Approval Declaration . ii Dedication List of Tables iv Table of Content v List of Abbreviations x CHAPTER ONE 1 INTRODUCTION 1 1.0 Introduction 1 1,1 Background Of The Study 1.2 Problem Statement 3 1.3 General Objective 3 1.4 Specific Objectives 4 1.5 Research Questions 4 1.6 Scope Of The Study 4 1.6.1 Content Scope 4 1.6.2TimeScope 4 1.6.3 Geographical Scope 5 1.7 Significance Of The Study 5 1.8 Conceptual Framework 6 V CHAPTER TWO • 8 LITERATURE REVIEW 8 2.0 Introduction ...
TABLE OF CONTENTS DECLARATION ......................................................................... i APPROVAL .................................................................................... ii DEDICATION ........................................................................... iii ACKNOWLEDGEMENTS .......................................................... iv ACRONYMS ................................................................................. V TABLE OF CONTENTS ...............
ABSTRACT The study was carried out to examine whether microfinance institutions have a significant effect - - on the growth of small and medium scale business in Kagadi town council, Kagadi district. The study was guided by the following objectives: To identify the different microfinance services offered to small scale businesses, to find out whether small scale businesses are growing in Kagadi town council and to find out the relationship benyeen microfinanc~ institutions and small and mediu...
ABSTRACT The purpose of the study was to find out the relationship between product customization and customer satisfaction. Customization of products is a marketing strategy that the company employs aimed at meeting the expectations of the customers effectively and efficiently. It ·is a marketing strategy that is designed to provide consumers with a product matched to their individually stated needs in one or more product dimensions. Specifically, the study investigated the extent of product...
ABSTRACT The purpose of this study investigate how effective internal controls on cash management can help expansion of Uganda Clays Limited. The study was based on the following 3 objectives; (i) to determine the effect of control activities on cash management and expansion of Uganda Clays Limited; (ii) to establish the effect of control environment on cash management and expansion of Uganda Clays Limited; and (iii) to establish the effect of corporate governance on cash management and expan...
ABSTRACT The research report gives an over view of the study results in which District Government budgets and Health service delivery was assessed. The types of Health services, components of budgetary control and relationship between district budgets and health services was investigated. The study was based on a sample of 50 respondents of which 30 were patients and their care takers and 20 were Health administrators and workers and these were selected using simple random sampling. Data was ...
ABSTRACT T'he report focused on the audit report and internal control system case study of Lira District Local Government. The purpose of the study was to assess the internal control system and mditing on organizational performance. rhe report adopted three specific objectives; to identify the elements of reports that arc audited: lo assess the contribution of proper auditing t o organizational performance; to identify the ~hallenges in accounts Auditing. The study adopted cross-sectional res...