ABSTRACT Despite the importance of electronic banking in many financial institutions, fewer studies have focused on customer satisfaction especially in the African setting. With technology implementation, a new phenomenon in Stanbic Bank (Uganda) Limited and many customers has not yet embraced it, this study was conducted to determine the factors that influence customer satisfaction on Electronic banking service as well as examine the relationship between Electronic banking service and cust...
ABSTRACT The study sought to establish the effects of direct taxes on local government performances and was driven by three objectives. To achieve these objectives, the researcher sampled sixty respondents (60) from Tororo municipal council. The study utilized qualitative and quantitative research methods; four data collection instruments were used, structured interview guides and questionnaires and the collected data was presented in tabular and analyzed statistically to decipher findings. ...
The research on "customer care and performance in Banque Populairee Du" was conducted in Rwanda S.A Main Branch. The research was guided by the objectives of the study which included; findings out the effects of poor customer care in enhancing the performance, establishing the ways of improving customer care in Banque performance, and finding out the relationship between good customer care and performance. On finding out the effects of poor customer care in enhancing Banque performance, the r...
This study was based on internal audit and financial performance in local Government: a case study of Nagongera Town Council. It focused on critically establishing the relationship between internal audit and financial performance in local Government, with the following objectives. (i)To establish the relationship internal audit and revenue performance.(ii)To assess the relationship between internal audit and tax performance.(iii)To examine the relationship between internal audit and quality o...
Tax Evasion is one of the major problems that Tax Administrations face the world over. This is however more pronounced in Developing countries. Tax Evasion is defined in this paper as the act of illegally paying less taxes (or not paying at all) than the amount legally required by the tax law. This is in contrast · to Tax Avoidance which contains some elements of legality as it is defined as the reduction of tax liability by practices that take fuil advantage of the loop holes in the tax law...
In the past record keeping systems among financial institutions (commercial banks) mainly focused on finance function such as budgeting and forecasting. (Miller, 1992). However, with innovation of modern technology, it involves a range of information about human resource data, credit performance of clients, credit history especially with aid of CRBS (credit reference bureau standards), financial institutions among others (according to GAP 2002). Prior to the information 20 century, commercial...
The study will aimed at establishing the relationship between accounting standards and financial reporting in Mukwano group of companies. It was accompanied by the following objectives, to examine the relationship between accounting standards and financial reporting, to establish the procedures of setting accounting standards, and to find out the factors that inhibit the adoption of accounting standards in the financial reporting in Mukwano group of companies the study was explanatory and des...
The purpose of the study was to investigate the performance of customs services under R,,vanda revenue authority. A case study of Gatuna Customs Post. The study was guided by the following objectives, to identify the various Tax structure and administration being implemented by Gatuna customs post in Rwanda, to identify the challenges faced by Gatuna Customs Post in tax administration and to find out procedures used by Gatuna customs post in administering Tax in R,;vanda. The study employed d...
The research was can-ied out with the main objective of finding out the impact of ATMs on customer satisfaction in Crane Bank Uganda. This study focused don four research questions. 1. To find out the impact of ATMs on Customer Satisfaction 2. To find out the relationship between ATMs and customer satisfaction. 3. To find out the challenges faced by the banks when installing the ATMs 4. To find out how the challenges can be handled. Data was collected using self-administered questionnaires to...
The study sought to analyze the impact of transparency, reporting and financial performance of commercial banks. A case study of Equity Bank Uganda Limited which was created in 2008 when the equity bank group purchased Uganda Micro finance limited a tier 11 , for all share price valued at US $ 27 Million. Equity bank launched under its new brand on the 30th .as a subsidiary of the equity bank group which commenced business on registration. The study was guided by a number of objectives as lis...
This report carries the information collected by the researcher during her research. The study was to assess the impact of computerized accounting on customer service delivery a case of Hima Cement Ltd. Hima cement was selected to form the basis of the research study. The main objective was to investigate the effects of computerized accounting on customer service delivery in business organization especially Hima Cement. The methodology used by the researcher included analytical research desig...
The general objective of the study was to establish the effects of labor turnover on the organizational performance. Labor turn over was characterized by wage reasons, employee lob expectations and working conditions. Organizational performance on the other hand is the ability to satisfy the clients with quality service, efficient financial control in carrying out his/her duties. The study was guided by the following objectives; (I) To examine the effect of employee compensation on performanc...
The purpose of the study was to analyse the level of stress among secondary school students in Makindye division, Kampala district. The study was guided by three specific objectives which included i) to establish the causes of stress among secondary school students in Kampala district. ii) to examine the impacts of stress on performance of secondary school students in Makindye division, Kampala district and iii) to examine the strategies that can be used to curb stress among the secondary sch...
In 2008-2009 much of the industrial world entered into a recession, the late 2000s recession, sparked by a '1r.:::1cia1 crisis that had its origins in the reckless lending practices involving the origination and distribution of mortgage rl~bt in the United St>!es. Sub-prime loans in 2007 exvosed other risky loans and over-inflated asset prices. With the losses mounting, panic developed in inter-bank lending. Precarious financial situation was made difficult by a sharp increase in oiJ and food...
Organizations are established with a corporate objective of maximizing profit and customer satisfaction, any divergence from that objective could render the firm unable to meet its obligations. This study was carried out to describe computerized accounting systems and assess their effects on profitability and performance of Cosmos forex Bureau. The researcher used both qualitative and quantitative research designs so as to concentrate on the study variables. Both primary and secondary data we...