The concept of customer relationship management and buying behavior is not new to the business organizations. In the present business scenario, both of these concepts have become a necessary part of the businesses due to the increasing demand of these concepts in global market. Better implementation of CRM in an organization provides competitive advantage to the customers. Alongside this discussion, CRM process is an important tool to retain customers for a long period and this process is use...
The study was about the relationship between taxes and incomes of petroleum companies and the case study was Caltex Oil (U) Ltd. The purpose of the study was to establish whether there is a relationship between tax rates and the incomes of petroleum companies. The objectives of the study were; to identify the various taxes levied on petroleum products in Uganda, to ascertain the extent to which an increase in tax rates affects the incomes of petroleum companies, to identity the relationship b...
ABSTRACT This study was carried out in Uganda Securities Exchange located in Kampala- Uganda. The study aimed at assessing the regulation and performance of financial and stock markets of Uganda. Therefore, the researcher read related literature review of the topic and went to the field to collect data using review, interview and questionnaires method, which were manipulated, analyzed and the hypotheses were tested to draw the final report.
ABSTRACT The study is on the relationship between internal audit and financial management in an organization; a case study of Dokolo Town Council. The major objectives of the study included; to examine the technicality of internal audit; to examine the level of financial management; to establish the relationship between internal audit and financial management; to study population of the study were the administration, head of department, employees and the informant. The sources of data were bo...
ABSTACT Like most organization, CAA has been facing problems with its financial performance and this was attributed to poor adherence to Budget. This study sought to evaluate the importance and the appropriateness of the budgetary planning and control process, and the problem that occur on it. The researcher used structured questionnaires and personal interviews to collect primary data while review of literature was used for the ease of secondary data. Descriptive explanatory and tabulation a...
ABSTRACT The purpose of this study was to establish the relation ship between the effects of accountability and the performance of Microfinance in Nsambya parish Kampala Uganda. The specific objective of the study were to determine the effectiveness of the strategies used in fighting corruption among the accounting authorities in Nsarnbya parish, to find out the factors responsible for the growth of microfinance institutions in Nsambya parish and suggest policy recommendation research findin...
Abstract This study covers various aspects in the marketing system of First Insurance Company Limited. It focuses on the marketing control, marketing mix and the efficient ad effectiveness of the techniques used in their planning and control. It further looks at how the marketing system generally is determined and regulated in relation to optimal use of the firm's resources. As the practice usually, there are some deviations from the desired quality of products and services. The study exarry_...
TABLE OF CONTENTS DEC LARA TI ON ......................................................................................................................... i APPROVAL ............................................................................................................................... i i DEDICATION ........................................................................................................................... iii ACKN 0 WLEDG EMENTS ...........................................
ABSTRACT The study establishes the relationship between Logistics support and achievements of Concern Worldwide programs in Katanga province, Democratic Republic of Congo. The study was guided by the following objectives:- To determine the demographic profile of the respondents in terms of: gender, age, educational qualification and length of experience in procurement and supply activities; to determine the level of Logistic support in Concern Worldwide programs in terms of;-communication, pr...
ABSTRACT This report is a result of research can-ied to find out the effects of culture on FDI. This topic was guided by objectives which were; to examine the different cultural elements, to examine factors affecting the performance of FDI and to examine relationship between culture and FDI. To achieve the objective of the study, the researcher mainly read and analyzes the existing literature to gather necessmy information which was further reviewed to ensure accuracy and consistence of stud...
TABLE OF CONTENTS Declaration ........................................................................................................................... I Dedication ........................................................................................................................... II Acknowledgment .............................................................................................................. III Acronymes ..................................................................
ABSTRACT This study was set to empirically establish the impact of taxation on the performance of small businesses in KANSANGA Market in KAMPALA UGANDA. The purpose of this study was to find out whether the amount of Tax paid could affect the profits and performance. In order to establish the relationship the researcher assumed that other related factors were to make significant effect on profits and performance of small businesses. While tax has been embraced and described by the Governmen...
ABSTRACT This study was intended to examine the role of microfinance programs on women empowerment with specific reference to Wide Ridge Visions Development Programme in Maragua district, Kenya. The objectives of the study were to determine the programs offered to women entrepreneurs by WRVDP, to examine how the foresaid programs influence empowerment in women entrepreneurs, to investigate the current trend of welfare among MFis in Kenya today and to establish the missing links within the pr...
ABSTRACT The study examined the relationship between customer service and performance of Uganda Telecom Limited in Kampala. The study intended to fulfill the following objectives; to determine how efficient UTL customer care center is in handling customers. To determine the main problems and frequent complaints UTL customers are experiencing and finally to determine the after sales services that the UTL company offers to its customers. The study revealed the following major findings, as rega...
ABSTRACT Economic development of any society depends on how planning and provided adequate rewards have been organized. Employees therefore being the force behind ideal performance in the ministry should be highly rewarded to be motivated to undertake the relevant tasks diligently and with optimum results being realized. The purpose of the study was to establish the relationship between intemal control system and performance ofNile Commercial Bank in Juba city. The study was prompted by the ...