Online Dissemination Of Information To Government Employees In The Public Service Of Namibia: A Preliminary Assessment

ABSTRACT

The Public Service Information Online Website was introduced in 2003 to disseminate online information to government employees in the Public Service of Namibia. The way information was being disseminated earlier to government employees was ineffective. It was time consuming and cost-ineffective for the Office of the Prime Minister and Personnel Offices to disseminate information manually to government employees. However, no assessment was undertaken to determine the effectiveness and to ascertain whether the online dissemination of information to government employees has indeed improved service delivery. This study intends to assess the effectiveness of online dissemination of information to government employees. In carrying out this study, interviews were conducted with Heads of Personnel Offices of government ministries as well as with senior managers of the Efficiency and Charter Unit, Department of Public Service Management and Department of Public Service Information Technology Management in the Office of the Prime Minister. Website hits, which refer to the number of times the website is accessed by users, were analysed to determine the number of government employees who are accessing the website. Documentary analysis included policy documents, reports as well as other literature.