ABSTRACT Organizational change influences the manner in which firms operate and that for them to prosper; they must be dynamic to the changing environments they operate. The management of strategic change is always incomplete without a thorough understanding of strategy. Negative firm’s performance can be attributed as organization’s failure or organizations from embracing fully built-in strategic change management efforts as a key driver to strategic change to attain positive organizat...
ABSTRACT A great deal of literature from a number of studies established that stable financial system offers risk diversification and efficient capital allocation that leads to economic growth of a country and also the economic expansions caused by harnessing FDI as a source of external financing equally leads to economic growth. However, finance literature records that moderate and low rate of inflation positively affects growth of the economy but high and accelerating rate of inflation jeo...
Abstract The study examined the nature of factors that influence customer care on quality service. Bank Commercial du Rwanda Limited is the largest government bank in the country. It is now thirty nine years old and has IO branches and 6 agencies throughout the country. The sample of employees of the bank, retail and corporate banking customers was drawn from the Bank Commercial du Rwanda. Data was collected using questionnaires to retail clients in the branch and corporate clients as well as...
ABSTRACT Currently, the banking industry is experiencing an exponentially increasing competition among other challenges like government regulations. Therefore, to curb these challenges and be sustainable in the fragile business environment, banks have shifted their focus towards appealing to the public in order to create a good corporate image through philanthropic, ethical, economic and community based practices. The general objective of the study was to investigate Corporate Social Respons...
ABSTRACT Many studies show a positive correlation between staff training and firm productivity, explaining why firms, including Kenyan Sugar Sector Finns, use it. However, many training programs exist leading to choice dilemma. Some firms employ particular training programs and reap the benefit in terms of improved perfonnance, while others employ other training programs and do not. This variability shows that some particular training programs have greater contributory magnitude to organizat...
ABSTRACT This study was set out to establish the extent to which customer care affects organizational performance in chase bank. Specifically the study was to establish Roles of customer care in the performance of an organization in the competitive environment, ways of improving customer care service, establish the problems or weakness of customer care in chase bank. The findings of the research revealed that customer care has a number of benefits, these include enthusiastic customers tell o...
ABSTRACT The topic was based on the accounting information systems on the performance of world Health Organization. The objectives of the study were the level of accounting information system and world Health Organization in Kampala, the Uganda. Level of performance and world Health Organization in Kampala Uganda, to determine if there was a big difference in the level of accounting information system and performance of World Health Organization, and to determine if there was significant rel...
ABSTRACT Principal leadership styles had been recognized by educationists and other stakeholders across the world as a key aspect of an education system. It had been used to judge the level of discipline of learners. Student discipline in learning institutions had received high attention, not only in Kenya but all over the world. In fact many education researchers across the globe have been concerned with the question of the factors that contribute to variation in student discipline among s...
ABSTRACT This report is entitled “Bank Credit Scheme and success of entrepreneurial projects in Equity Bank Uganda Ltd”. The objectives of this study are; to determine the requirement of loaning followed by Equity Bank Uganda Ltd in terms of success of entrepreneurial Project. To find out the process through the successful projects are evaluated by the Bank, to determine the factors that negatively affect the Bank credit Scheme and Success of entrepreneurial Projects that have bbrrowed fr...
ABSTRACT The study aimed at finding the relationship between credit policy management and performance of Micro-finance Institutions in Uganda. It mainly looked at Pride Uganda in Kampala city. The study was intended to evaluate the credit policy management elements in Uganda. The researcher utilized both quantitative and qualitative methods for data analysis. Respondents included credit officers and MFI clients, both male and female. The outcome of the research revealed that there are specif...
ABSTRACT This study was carried out to investigate on the effect of budgeting on the performance of micro finance institutions. It aimed at achieving the following objectives, to establish the impact of budgeting on micro finance institutions performance to identify indicators of performance in micro finance institutions and to establish the relationship between budgeting and performance of micro finance institutions. The study was catTied out to establish the reasons why many micro finance ...
TABLE OF CONTENTS DECLARATION···············································································-····-·-·······-····················-···· i DEDI CATION ......................•......................... ·-·-·····-····-·-·-·················-·················-·················· ii ACKNOWLEDGEMENT·····...
ABSTRACT The main aim of this research was to establish the role of quality service delivery and customer satisfaction in Quality Chemicals Katwe Uganda. The study was guided by the following objectives; To establish the role of accessibility of services towards customer satisfaction, the role of price towards customer satisfaction and ability of services towards customer satisfaction. The study established that; ability of services towards customer satisfaction in Quality Chemicals Katwe is ...
ABSTRACT The overall aim of study was to examine the role of internal audit function on financial performance of district in local government in Uganda a case study of Busia district local government. The study was guided by the three objectives; to find out the role of internal audit on financial performance, to ·examine the role of internal on non-financial performance of local government and to assess the role of internal Audit on managerial perfo1mance of public enterprises in Uganda at...
ABSTRACT The purpose of this research project was to evaluate the influence of access of microfinance loans on poverty reduction towards growth and improvement of people’s living standards through services offered by Microfinance Institutions (MFIs) in Kuria west constituency. Microfinance as a tool for poverty alleviation has insufficiently penetrated the poorest strata of the society; the international poverty centre reported that even in relatively successful countries such as Ghana and...